2IC / Team Leader

Job Description


Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups.


As a 2IC with demonstrated administration experience, ideally within a healthcare environment, you will join the Mackay Clinic, QLD, on a Permanent Full-Time basis working 38 hours per week. Reporting directly to the Practice Manager, you will have the opportunity to manage a variety of tasks and customer demands. You will be responsible for leading, managing and maintaining efficient day-to-day operations of the clinic, particularly in the absence of the Practice Manager.


The responsibilities for this position include but are not limited to:

  • Coordination of the clinic operations
  • Effective team supervision of administration staff
  • Assistance of human resource functions including recruitment, inductions and performance management
  • Promoting and embedding a high level standard of customer service delivery
  • Reception and general administration duties
  • Processing medical bookings
  • Results management
  • Conducting preliminary medical assessments
  • Administering health questionnaires
  • Invoicing


You will have relevant experience in supervising staff, as well as excellent interpersonal and communication skills. Experience in Clarity / Best Practice software will be highly regarded.

Additional requirements include:

  • Ability to engage, motivate, empower and coach staff to achieve desired business outcomes
  • High level of computer skills
  • A strong commitment to customer service


  • Ongoing training and development
  • Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
  • Paid parental leave
  • Numerous discounts including travel, gym membership and health insurance options
  • Novated Leasing
  • Discounted fees for various medical services e.g. pathology, radiology and travel health
  • Employee Assistance Program
  • Focus on corporate social responsibility e.g. fundraising, supporting community events

Subject to eligibility criteria


At Sonic HealthPlus we offer a positive workplace culture, close team networks and a supportive work environment. We encourage our employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and encourages social and cultural diversity. We strongly encourage Aboriginal & Torres Strait Islander people to apply.


As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months.

Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained.