Administration and Customer Service Officer

Job Description

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.


As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.


The Opportunity

We are looking for an enthusiastic full time Administration Customer Service Officer to join our team at Mackay.  This team value teamwork, commitment and are looking for the right candidate with the same values who can not only support but also drive the team to accomplish their goals and KPI’s in current busy times.

You will be responsible for the day-to-day interaction with our valued customers including but not limited to:

  • Proactively handle internal and external customer queries via phone, web and email
  • Manage customer complaints to resolution and liaise with operations and sales teams
  • Raising, processing and reconciling invoices and purchase orders
  • Maintain our CRM Database of customer information, receiving and filling in council forms etc
  • Processing driver run sheets
  • Work with our customers to help make a sustainable future possible


About You

  • Previous experience in a customer service role or office environment
  • Working knowledge of JDE system or similar and Salesforce
  • Excellent telephone etiquette with the ability to remain calm under pressure
  • An eye for detail with prior data entry experience
  • The ability to work autonomously within a dynamic fast paced environment
  • Excellent communication with the ability to manage competing priorities
  • Proficient with Microsoft Office tools


 Why join Cleanaway?

  • Competitive salary package
  • Flexible working arrangements
  • Career opportunities in a high growth, Australian business
  • Supportive and safe work environment
  • Paid parental leave
  • Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.


Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.


If you require any adjustments during the recruitment process, please contact us by emailing