Job Description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.


The Opportunity:

This is 12 Month Maternity Leave position as the Mackay Branch Warranty Administrator.

As the warranty administrator for our Mackay location, you'll play a crucial role in managing and processing warranty claims for all our products in Australia. Under the guidance of the National Product Support & Warranty Supervisor and alongside a highly competent and encouraging team, you'll ensure compliance with warranty terms and conditions. Your meticulous attention to detail, proactive mindset, and solution-oriented approach will minimize the impact on our customers and business while driving factory recoveries. You'll work closely with our service teams and global factories to deliver exceptional service and support to our valued customers.

But that's not all! As a valued member of our team, you'll have access to ongoing training and development opportunities to help you grow and advance your career with Komatsu. You'll have the chance to collaborate with talented professionals who are dedicated to delivering outstanding service and support. Join us in Mackay and be part of our mission to provide exceptional warranty management and customer satisfaction.


Role Located: Mackay, QLD



Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Income Protection Insurance provided through our company superannuation fund
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu


What we are looking for:

  • Customer focused with proactive solutions identifying work ethic
  • Computer savvy (Office, SAP, and Advanced Microsoft Excel Skills)
  • A team player with excellent interpersonal skills
  • Accuracy and attention to detail in reporting to a high standard
  • Professional, friendly and well-presented
  • A great communicator (verbal and written)


Ready to get started? Simply hit the apply now button!


Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.