Area Branch Manager - North Queensland

Job Description

About The Role

Overseeing our Branch Network from Gladstone to Townsville, you will motivate and influence our Northern QLD Branch Network to grow through successful coordination, training and implementation of sales and staff development plans with a focus on lifting capability.

You will also need to proactively look for ways to improve the business and implement the required actions to assist in your Team’s desire to deliver exceptional customer service and products to our customers and drive the Auswide Bank Branch Network growth goals.

Reporting directly to the Chief Customer Officer, this is a challenging leadership role for a hands-on team focused financial sales professional.

* As this role will require the ability to travel on a regular basis using a company branded job facility vehicle, previous experience leading teams that are geographically dispersed is highly regarded.

Key Responsibilities:

  • Support and encourage the growth of your direct Branch Network through implementing strategies to achieve these goals in both the loan and deposit portfolios
  • Embed a sales & service culture throughout your region, ensuring all branch staff are focused on improving the consistency and quality of sales and service they provide
  • Coordinate and manage staff through the administration and efficient operation of your allocated branches
  • Collaborate with other stakeholders and high value customers to achieve the Bank’s objectives
  • Understand the capacity of each location and monitor the management of outbound calling programs
  • Ensure all compliance and training is maintained for both yourself and your Team
  • Determine any potential risks that might affect the organisation’s financial success, reputation, safety & security, as well as protect the organisation from loss by exercising good judgement
  • Maintain our commitment to quality and professionalism while proactively seeking out and making improvements to the Lending space through effective coaching
  • Ensure adherence to Auswide Bank Policies and Guidelines are kept up to standard

About You

As well as having exceptionally strong communication, negotiation, interpersonal, time management and relationship building skills, you will also need to:

  • Demonstrated previous experience in the Retail Banking industry.
  • Experience in leading and developing teams while modelling the professionalism required of a senior leader
  • Exhibit a drive for continuous improvement and a strong business awareness
  • Be highly motivated and possess the ability to evaluate and prioritise key tasks, and agility in managing multiple/conflicting deadlines
  • Be able to seize any opportunity to network and represent Auswide Bank in a professional manner at events, in the community, with other staff and customers
  • Contribute significant experience in stakeholder management, engagement and strategy development to the greater Customer Banking Team
  • Produce a desire to grow and develop within Auswide Bank

About Our Benefits

  • (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff
  • (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs
  • Bank Staff Share Plan options and Years of Service Recognition program
  • An extensive range of discounts and benefits associated with the Bank’s financial products
  • Discounts with various business partners
  • A complete range of generously subsidised corporate uniforms

About Auswide Bank
Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.

Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services - making lives easier.

Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre. 

We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities. 

How to apply

This is an exciting opportunity which has become available based in either Rockhampton or Mackay. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!

The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.