Automotive Parts Interpreter

Job Description

About us

At Autopact, excellence drives our 29 dealerships along the eastern seaboard, where we proudly represent 37 of Australia's top vehicle brands. From volume to premium, luxury to commercial, we offer an extensive range of services, including new and used vehicle sales, meticulous servicing, genuine parts, and seamless vehicle finance and insurance solutions.

Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community."

Click here to learn more about our presence across Queensland, Victoria and New South Wales.

We have an exciting opportunity for a Parts Interpreter to join the busy and successful team! This is a rare opportunity to join an experienced and supportive team that provides exceptional service to our customers, within a multi-brand dealership. You will receive ongoing training and support to take your career to the next level.

 Responsibilities will include:

  • Working predominantly with our trade customer mechanics and panel beaters.
  • Assisting in the Parts Department, providing parts to both internal and external customers.
  • Promotion and retail sales of various products and/or services to suit customer needs.
  • Handling of parts sales and enquiries via phone, email and in-person service. 
  • Efficiently processing customer orders and providing an exceptional customer experience to both internal and external customers. 
  • Placement and management of daily orders.
  • Developing and maintaining relationships with customers and fellow staff.
  • Working the back counter processing incoming orders and contributing to accurate inventory management.
  • Identifying and interpreting various parts and components accurately. 
  • Invoice preparation, quoting and receipting of parts.
  • Preparing quotes for trade and panel parts.
  • Organising the dispatch of orders.
  • Building and maintaining customer loyalty and support.
  • Assisting with inventory maintenance and warehouse duties.
  • Working collaboratively with other team members.


Our ideal candidate will possess the following:

  • Qualification as an Automotive Parts Interpreter will be highly regarded but is not essential.
  • Experience as an Automotive Parts Interpreter is desirable. 
  • Prior experience with ERA/Pentana will be highly advantageous, but not necessary. 
  • Mechanical or Auto Body knowledge and passion are essential.
  • Basic computer competency.
  • Excellent interpersonal and communication skills.
  • Ability to provide great customer service.
  • Willingness to learn.
  • Ability to work in a team environment.
  • Hold a current Driver’s Licence.


 This role offers:

  • Full-time employment with a competitive base remuneration package, based on experience.
  • Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, accommodation, discounted health insurance and access to our Employee Assistance Program.
  • Monday - Friday work week!
  • You will receive ongoing training and mentoring from a team of experienced professionals.
  • You will be joining a national company with a clear and defined career path for those who want to progress to the next level.

If you’ve been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application now!

 At Autopact Group  diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.