Our Region
Gladstone offers dynamic career opportunities across diverse industries, catering to a range of skills and ambitions. Whether you're advancing your career or seeking work-life balance, Gladstone's industrial strength, innovative energy projects, and bustling service sectors make it a fantastic place to work and live.
You’ll be glad you made it!
Our Council
Discover a fulfilling career at Gladstone Regional Council, where your dedication to community service merges with our commitment to improving residents’ lives. Every role contributes to the livelihood of those who call Gladstone home.
We are committed to building an inclusive workplace that reflects the diversity of the entire community we serve. At Gladstone Regional Council, we embrace diversity in our collective pursuit of inclusion. We are committed to creating an inclusive environment where everyone, regardless of gender, age, marital status, sexual orientation, disability, ethnicity, or background, can thrive. Inclusion is at the heart of our culture.
View our Access and Inclusion Action Plan and Reconciliation Action Plan
Our Culture & Our Benefits
Join our supportive and collaborative culture where your well-being comes first. We’re committed to nurturing your holistic wellness through health programs and events, our culture journey and flexible working options.
We partner with our people to understand their needs and provide the tools that develop skills, knowledge and healthy culture. Our people are valued for the part they play in delivering for the Gladstone Region. We are proud of who we are and what we do. We are #ProudlyGRC!
Find out more here Better Balance, Better Benefits with GRC
Business Improvement Specialist
Ready to lead change and make a difference where it counts?
Council is on the lookout for a dynamic and driven Business Improvement Specialist to join our team full time and make a meaningful impact.
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Permanent Full Time - 9-Day Fortnight – because balance matters
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Lead High-Impact, High-Visibility Projects – drive the improvements that matter most
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Better Balance, Better Benefits with GRC – enjoy the perks of working with purpose
About the Role
As our Business Improvement Specialist, you’ll take the lead on designing, developing, and implementing operational improvements that add real value — for our customers, our people, and the broader organisation.
This is your chance to bring fresh thinking, lead meaningful change, and be part of shaping how we work into the future.
In this role, you will:
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Champion a positive safety culture, ensuring health and wellbeing are always a priority
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Take your local government career to the next level in a supportive, purpose-driven environment
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Be present, proactive, and solutions-focused, knowing that the community sits at the heart of everything we do
You will bring:
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Tertiary qualification and/or significant direct experience in a business improvement role.
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Proven experience in using analytical skills to interpret information, audit and assess processes that improve satisfaction and reduce cost to serve.
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Strong interpersonal skills with the ability to manage effective working relationships at all levels both internally and externally.
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Proven track record in successfully gaining support for change to process or business rules across a complex multi-disciplinary function/ organisation to improve customer experience results.
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Proven track record in successfully collaborating to execute delivery of improvements and innovations.
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Excellent written and verbal communication skills with the talent to present facts and opinions articulately, persuasively and objectively to a wide variety of audiences, including at senior management level.
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Fluent in technology software and applications and the ability to effectively leverage technology to re-design processes.
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Well-developed organisational skills with the ability to prioritise and work to tight deadlines.
Eligibility & Pre-employment Checks
To be eligible for this position, the candidate must have applicable working rights.
Depending on the role requirements, you may need to complete various checks and assessments as part of the recruitment process. This could include reference checks, pre-employment medicals (including drug and alcohol testing), vaccinations, visa checks, licence verifications and psychometric testing.
For questions related to the role or recruitment process, please call Council on (07) 4970 0700 or email the Talent Acquisition Team at employment@gladstone.qld.gov.au.