Check-In Crew

Job Description


  • Accelerated upskilling and career progression developing exceptional transferable skills.
  • Rotational rostering to provide flexibility & work/life balance.
  • Reward & Recognition Scheme & Employee Assistance Program.
  • Employee Assistance Program providing support to our people.


Oceania Aviation is an Australian owned Ground Handling Services Company. We provide professional and efficient ground handling services to leading airlines and supply & maintain innovative ground handling equipment. Our large team throughout Australia and the Pacific are vital to these operations.

Oceania Aviation first commenced ground handling operations in June 1996 and now have over 600+ staff in 23 locations across Australia and the Pacific.

Our Company combines the latest technology and equipment, expert employees and a confident hands-on management style to deliver practical and high quality services.


Your role is to provide an exceptional level of customer experience to airline travellers and to always go above and beyond to make someone's day.

As Check-In Crew you will be responsible for:

  • Greeting customers with a smile at Check-in
  • Processing and checking travel documents meet requirements
  • Assigning seats on the aircraft
  • Preparing and issuing boarding passes and baggage reclaim vouchers
  • Gate boarding
  • Passenger Marshalling
  • Disruption Management


We believe in offering ongoing career development and opportunities across our business and you will only be limited by your own personal drive. You will be provided with benefits that take YOU into consideration such as:

  • Competitive pay rates which is always above Award.
  • 11% Superannuation.
  • Shift penalties: If your shift starts between the below times:
  • 04:00-07:00 is $25.15 + 15% excl. of Superannuation
  • 20:00 - 00:00 is $25.15 + 15% excl. of Superannuation
  • 00:00 - 04:00 is $25.15 + 22.5% excl. of Superannuation
  • Saturday is time and a half.
  • Sunday is double time.
  • Uniform paid for.
  • Paid training.
  • Enrolment into Cert III course.
  • Fatigue management.
  • Rosters published two weeks in advance.
  • Flexible rostering for a work/life balance.
  • Internal advertising for promotional and secondment opportunities.
  • Employee Assistance Program to help navigate life's challenges.


Our company ethos is to treat people with respect and dignity and to understand individual qualities and contributions. To be a good cultural fit for us, you will need to:    

  • Ability to speak Vietnamese very advantageous.
  • Be thoughtful and considerate towards others showing empathy.
  • Be culturally sensitive and treat others with dignity and respect.
  • Have a positive and happy disposition.
  • Be honest and have integrity.
  • Be self-aware and sincere.
  • Be open to giving and receiving feedback.


  • Impeccable grooming and deportment.
  • High proficiency in spoken and written English.
  • Proficient computer skills.
  • Pass Drug, Alcohol and Audio tests (cost reimbursed after 6 months employment).
  • Capable of obtaining an ASIC card (cost reimbursed after 6 months employment).
  • Have limited restrictions and ability to work a 7-day rotating roster.
  • Ability to work weekends and Public Holidays including Christmas.
  • Ability to work any shift in a 24-hour period. 
  • Capacity to be able to work between 20 - 30 hours per week.
  • Commit to shift lengths of 4 hours per day.
  • Available for 2 weeks' full-time training.


We are not requesting a copy of your resume at this stage, so please complete the requested work history and education / qualifications information on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section).

We would love to hear from you if you meet the selection criteria and if you have, and are able to commit to, the essentials that we are looking for to join our fantastic team.

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.