Clerical In Charge

Are you looking for the opportunity to step into a Leadership role?

Perhaps as the new Clerical in Charge at our busy Rockhampton practice at Imaging Queensland.

ABOUT THE ROLE:

Imaging Queensland is seeking a Clerical In Charge (CIC) for our site at QTV House, Rockhampton, to lead the Radiology Administration Team.

This state-of-the-art comprehensive site offers all modalities including [Xray, Ultrasound, CT, MRI and Procedures]

As the CIC, you will work closely with the Clerical Manager to ensure that the reception team provides a superior service that delivers excellence in diagnostic imaging to our valued patients and referring doctors through training, support, and guidance of the reception team, as well as be responsible for the diary management, patient data entry and practice revenue cycle.


This is a Full-time position, working Monday - Friday, 38 hours per week.

Reporting to the Clerical; Your role will include:

• Managing of the site Clerical Team as well as any Clerical Rovers
• Provide support and mentoring to the site reception teams.
• Provide continuous training and development to site reception teams
• Excellence in customer service delivery in order to exceed patient and referrer expectations.
• Effective communication and interpersonal skills to show patients care, compassion, and empathy
• Excellent attention to detail to ensure patient confidentiality
• Diary Management
• Ensure practice and clerical appearance standards are maintained
• Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
• Detailed analytical and problem-solving skills
• Strong attention to detail and focus on completing high quality work
• An ability to work autonomously as well as part of a collaborative team.
• Excellent time management and organisational skills with ability to meet targets
• A "can do" attitude that builds rapport with patients, staff, and professionals easily
• Be committed to your own professional development and embrace ongoing learning opportunities.

Other duties as directed by the Administration Services Manager, Clerical Manager and Territory Manager.

FOR YOU:

• A strong culture that fosters teamwork, community, and inclusivity.

• State of the art training programme dedicated to preparing you with the necessary skills and knowledge to excel in your career

• Full Uniform provided

• Staff recognition programs and awards

• Fitness Passport with over 1000+ locations nationwide

• Employee benefits such as paid paternal leave, assistance programs, discounted healthcare for you and your immediate family.

• Fantastic development opportunity to further your career with Imaging Queensland

• Share your years of knowledge and experience to help train, problem solve, and trouble shoot

• Increase your existing knowledge in Radiology Administration

ABOUT YOU:

• Demonstrated Radiology administration experience essential

• Demonstrated Leadership experience desirable

• Leadership abilities to support the team and practices

• Experience using RIS platforms - ideally Karisma.

• Demonstrated knowledge and understanding of all radiology billing policies and procedures (including Medicare, DVA, Work Cover and Inpatient billing)

• Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.

• Detailed analytical and problem-solving skills

• Strong attention to detail and focus on completing high quality work

• An ability to work autonomously as well as part of a collaborative team.

• Excellent time management and organisational skills with ability to meet targets

• A "can do" attitude that builds rapport with patients, staff, and professionals easily

• Be committed to your own professional development and embrace ongoing learning opportunities.

ABOUT US:
Imaging Queensland (formerly IQ Radiology and Lime Radiology) is part of Integral Diagnostics (IDX Group) - one of the largest radiology providers in Australia and New Zealand. Our clinics span the Sunshine Coast, Brisbane CBD and Central Queensland, offering the latest imaging technology and a full suite of services.

HOW TO APPLY:
Please hit apply on the ad or call Aaron Piscopo Talent Coordinator on 0499 973 913

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.