Do you love to engage with and help people? Do you have a talent for building relationships and communicating with a diverse range of clients and stakeholders to achieve positive outcomes? Be part of a supportive team that makes a difference to those supported by the NDIS!
Our Client Engagement team is the first point of contact for existing, new, and potential customers wishing to access services and supports to help them live the life they choose. They are the crucial link between our customers and our staff ensuring we continue to deliver outstanding services. If you have experience leading and working with people to achieve common goals and you’re looking for a rewarding career in an organisation that values their team members, then we want to hear from you.
Who we are:
Home Support Association Inc (HSA) originated as a local, grass-roots service through the work of people living in this community and driven by the needs of people living in this community and continues to operate under these same principles today after 30 years of change and growth.
At HSA, as a truly local, NDIS provider, we work alongside people to identify their strengths, interests, and goals, providing just the right amount of support they need to be able to live the lifestyle they choose.
The role:
As a Client Engagement Officer (Level 4 SCHADS Award), you will have a high level of energy and enthusiasm and a genuine commitment to achieving positive outcomes for people with a disability and their families. You will work within the Service Delivery division on a full-time basis to develop excellent customer experiences as people consider, request, and purchase supports from HSA. Prior experience managing remote teams would be an advantage in this position as this will help you support Service Users to achieve their goals. Your ability to understand our Service Users and effectively communicate the supports HSA can offer to meet identified goals will see you succeed in this role.
We are looking for someone who is passionate about supporting the rights of people with a disability and working collaboratively with mutual trust and respect and supporting staff. You will need to have effective problem solving and decision-making skills and the ability to schedule your work to meet deadlines in a busy environment. Our ideal candidate will have excellent communication skills and be able to effectively build and maintain positive relationships with a broad range of stakeholders.
Our ideal candidate will have:
- Proven ability to work effectively within a team, establish work priorities and meet deadlines in a fast-paced environment
- Demonstrated ability to supervise and lead staff
- High level of computer skills including sound knowledge of the MS Office Suite and corporate software systems
- Well-developed oral and written communication skills with high level of accuracy and attention to detail as well as tact, diplomacy, and confidentiality in dealing with a variety of staff, external agencies and service users and their families and/or guardians
- Well-developed knowledge of, and experience in, the application of the NDIS, contemporary community services, disability support procedures and practices or the ability to rapidly acquire.
- Current ‘C’ class driver’s licence
- Ability to acquire a Working with Children check (blue card) and NDIS Worker Screening check (yellow card) prior to commencing
What we offer:
- Working for an established, local not for profit organisation celebrating over 30 years of service to the community
- Access to learning and development with optional career progression and pathway planning
- Award wages, including applicable allowances and not for profit salary packaging options
- Employee Assistance Program and employee benefits
- A welcoming and friendly team environment
- An opportunity to opt for a monthly RDO
What our team says about us:
Quarterly Employee Happiness Surveys tell us that our staff report 8.1/10 overall happiness at work. This is what they had to say during one of our recent surveys:
“Great environment to be in with workers and users. And never felt/feel unwelcome makes going to work fantastic!”
"Great team environment, the team laughs together and motivates each other through difficulties. Makes coming to work a pleasure."
“HSA is a wonderful place to work. It feels like everyone is working together to achieve a shared goal. The support for staff is fantastic. I wouldn’t be anywhere else.”
“Management have continued to be supportive through turbulent times.”
For more information about this opportunity to join our team, please call Christine on 4931 8300.
To obtain a copy of the position description, email humanresources@homesupport.org.au
How to Apply:
When applying, ensure you include your resume and cover letter.
We encourage you to apply today. We will be actively shortlisting applications as they are received.
HSA reserves the right to close this role to new applications prior to the advised closing date, should suitable candidates be identified for this opportunity.