Customer Advisor - Yeppoon, QLD

Branch Customer Advisor

Welcome to the role of Customer Advisor in our vibrant Yeppoon retail branch. You'll form part of a dynamic team being the face of NAB and first point of contact for our customers!  In this role you will become the jack of all trades! Whether it’s to open an account or credit card, referring locals to a home lender or even investigating potential scams and fraud, every action you take will lead to a positive one as you drive and protect our customer outcomes. You will become part of their financial journey from start to finish as you develop and grow into a banking professional, the Customer Advisor role is the perfect opportunity to kick start your career. To learn more about this CHALLENGING yet EXCITING role, please continue reading below!

• We are empowered to make a positive difference in for customers and communities 
• Everyone is given the opportunity to learn, grow and achieve 
• You’ll be supported to manage your career, work and life 

As a NAB Customer Advisor, you will:

• Support our Yeppoon branch by being the first point of contact for our customers
• Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
• Assist our customers with account opening, unsecured Lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
• Undertaking ongoing training and development to enhance your career development

What you’ll bring: 

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers

The Hours

Discover the perfect balance between work and life with hours tailored to fit your lifestyle needs.

The roles hours are: Monday           9:00am to 4:30pm 
                              Tuesday          9:00am to 4:30pm 
                               Wednesday    9:00am to 4:30pm 
                               Thursday        9:00am to 4:30pm 
                               Friday             9:00am to 5:15pm 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.