Customer Plan Partner

Job Description

Position: Aged Care and NDIS Plan Partner


Gladstone Community Linking Agency (GCLA) provides holistic, person-centered care to community members in the Gladstone Region. We aim to create a workplace where staff thrive, ensuring our customers receive the best care possible.


The Benefits of Working with GCLA:

  • Get a day off for yourself every six months – two each year! Yep, you heard it right!
  • Enjoy an attractive remuneration package, including Salary Packaging (up to $15,899 per year).
  • Meals and entertainment card – because who doesn’t love a good meal or a night out?
  • Supportive managers who care about your well-being – we've got your back!
  • Dive into our comprehensive Employee Assistance Program (EAP) – because everyone needs a helping hand.
  • 4 weeks Annual leave plus! Annual leave loading – because everyone deserves a little extra when they take a break.

Your Gateway to Empowering Lives!

Are you ready to embark on a fulfilling journey as an Customer Plan Partner at Gladstone Community Linking Agency (GCLA)?

  • Empowerment Central: Be the driving force behind our customers' journeys toward achieving their goals and aspirations.
  • Customer Advocacy: Become the go-to advocate for our customers, ensuring their voices are heard and their needs met with passion and precision

Key Responsibilities:

Plan Development:

Collaborate with Aged Care and NDIS customers, turning their goals and dreams into reality.

Funding Magic:

Navigate the landscape of Aged Care and NDIS funding, transforming financial constraints into opportunities for limitless support. Providing funding utilisation, ensuring it stays within allocated budgets.

Customer Adventure Liaison:

Embark on an adventure of open communication with Aged Care and NDIS customers, discovering the ever-evolving chapters of their unique stories.

Assume the role of a dedicated point of contact, ready to address customer inquiries and concerns with the vigor of an explorer.

Reporting Extravaganza:

Generate and submit reports that tell a tale of success, painted with the vibrant colors of compliance to organisational and regulatory standards.


  • Minimum Certificate III in Individual Support, Disability, and/or Ageing.
  • Previous experience in Aged Care and/or NDIS sector, or relevant industry knowledge.
  • Strong communication skills to facilitate effective customer interaction.
  • Demonstrated attention to detail, accuracy and ability to apply initiative in the work environment 
  • Keyboard skills and experience in the use of Microsoft Office and operating business systems.
  • Strong Customer service skills to meet our customer expectations


  • Working with Children (Blue Card).
  • Working with Adults with Disability Card (Yellow Card) or NDIS Workers Screening Card/Check.
  • Current Class C Driver's License.
  • Current NDIS Workers Module.


If you believe you'll be the right fit for this new and exciting role, please send your resume to, One of our friendly team members will be in touch!

Join GCLA and contribute to beyond ordinary community impact!