Customer Plan Partner

Job Description

Position: Aged Care and NDIS Plan Partner

 

Gladstone Community Linking Agency (GCLA) provides holistic, person-centered care to community members in the Gladstone Region. We aim to create a workplace where staff thrive, ensuring our customers receive the best care possible.

 

The Benefits of Working with GCLA:

  • Get a day off for yourself every six months – two each year! Yep, you heard it right!
  • Enjoy an attractive remuneration package, including Salary Packaging (up to $15,899 per year).
  • Meals and entertainment card – because who doesn’t love a good meal or a night out?
  • Supportive managers who care about your well-being – we've got your back!
  • Dive into our comprehensive Employee Assistance Program (EAP) – because everyone needs a helping hand.
  • 4 weeks Annual leave plus! Annual leave loading – because everyone deserves a little extra when they take a break.

Your Gateway to Empowering Lives!

Are you ready to embark on a fulfilling journey as an Customer Plan Partner at Gladstone Community Linking Agency (GCLA)?

  • Empowerment Central: Be the driving force behind our customers' journeys toward achieving their goals and aspirations.
  • Customer Advocacy: Become the go-to advocate for our customers, ensuring their voices are heard and their needs met with passion and precision

Key Responsibilities:

Plan Development:

Collaborate with Aged Care and NDIS customers, turning their goals and dreams into reality.

Funding Magic:

Navigate the landscape of Aged Care and NDIS funding, transforming financial constraints into opportunities for limitless support. Providing funding utilisation, ensuring it stays within allocated budgets.

Customer Adventure Liaison:

Embark on an adventure of open communication with Aged Care and NDIS customers, discovering the ever-evolving chapters of their unique stories.

Assume the role of a dedicated point of contact, ready to address customer inquiries and concerns with the vigor of an explorer.

Reporting Extravaganza:

Generate and submit reports that tell a tale of success, painted with the vibrant colors of compliance to organisational and regulatory standards.

Requirements:

  • Minimum Certificate III in Individual Support, Disability, and/or Ageing.
  • Previous experience in Aged Care and/or NDIS sector, or relevant industry knowledge.
  • Strong communication skills to facilitate effective customer interaction.
  • Demonstrated attention to detail, accuracy and ability to apply initiative in the work environment 
  • Keyboard skills and experience in the use of Microsoft Office and operating business systems.
  • Strong Customer service skills to meet our customer expectations

Essential:

  • Working with Children (Blue Card).
  • Working with Adults with Disability Card (Yellow Card) or NDIS Workers Screening Card/Check.
  • Current Class C Driver's License.
  • Current NDIS Workers Module.

 

If you believe you'll be the right fit for this new and exciting role, please send your resume to beyondordinary@gcla.com.au, One of our friendly team members will be in touch!

Join GCLA and contribute to beyond ordinary community impact!