Customer Service & Administration Officer

About the role

Based at the Gladstone Service Centre, this position plays an important role in supporting the day-to-day operation of the business, coordinating customer requirements and scheduling work across the team. This is a hands-on role suited to someone who enjoys working in a fast-paced environment, can confidently manage competing priorities and takes pride in providing professional and responsive customer service.

Key responsibilities

• Providing friendly and professional customer service in person, over the phone and via email

• Receiving and responding to customer enquiries

• Scheduling and coordinating customer bookings and service requirements

• Allocating and coordinating jobs with the operational team

• Monitoring scheduled work and adjusting priorities as requirements change throughout the day

• General administration and data entry

• Preparing and processing job documentation

• Maintaining accurate customer and service records

• Assisting with invoicing, purchase orders and other administrative processes

• Liaising with customers, suppliers and other stakeholders

About you

• Previous experience in customer service, administration or a similar role

• Strong organisational and time-management skills

• Confidence scheduling and coordinating multiple jobs or competing priorities

• Good computer skills and the ability to learn new systems

• Clear and professional communication skills

• Strong attention to detail and accurate data-entry skills

• The ability to work independently and as part of a small team

• A practical, solutions-focused approach to problem solving

• The ability to remain organised when priorities change

• A positive attitude and willingness to assist where required

Apply: Please submit your resume outlining your relevant experience and suitability for the position to ••••@bigpond.com