Customer Service and Sales

Job Description


Job Title: Customer Service and Sales 

Location: Mackay, QLD

Company: Boxmate

Reports To: Sales Manager – Boxmate

About Us: At Boxmate, we specialize in providing top-notch self-pack removal services, ensuring our clients enjoy a seamless and stress-free moving experience. Our commitment to excellence and customer satisfaction sets us apart in the logistics and removal industry.

Job Description: We are seeking a dedicated and enthusiastic Customer Service & Sales Representative to join our team. In this role, you will be the primary point of contact for our clients, assisting them with their self-pack removal needs and logistics coordination. You will ensure that every customer receives exceptional service, from initial inquiry to the final delivery of their belongings.

Key Responsibilities:

  • Provide excellent customer service via phone and email, addressing inquiries about self-pack removal services and logistics.
  • Manage and process sales leads, converting inquiries into confirmed bookings.
  • Coordinate logistics for domestic removals, including scheduling, tracking, and problem resolution.
  • Develop and maintain positive relationships with clients, ensuring repeat business and referrals.
  • Handle customer complaints and issues professionally and promptly, seeking resolution and maintaining customer satisfaction.
  • Collaborate with the Processing and Procurement team to ensure smooth execution of container services.
  • Keep accurate records of customer interactions, sales activities, and logistics arrangements in the CRM system.
  • Stay updated on industry trends, transport regulations, and company services to provide informed advice to customers.


  • Proven experience in customer service and sales, preferably in the logistics or removal industry.
  • Strong organisational and time management skills.
  • Excellent communication and interpersonal skills.

·    Ability to multitask, prioritize, and manage time effectively.

  • Strong problem-solving skills and attention to detail.
  • Proficient in MS Office.
  • Ability to work independently and as part of a team.
  • Flexibility to adapt to changing demands and handle stressful situations with a positive attitude.


  • Competitive salary and performance-based bonuses.
  • Opportunities for professional development and training.
  • Supportive and collaborative work environment.
  • Mackay CBD office.

 How to Apply:

Please submit your resume and a cover letter detailing your experience and suitability for the role to our careers page or directly to

We look forward to your application and potentially welcoming you to the Boxmate team!