Customer Service Attendant (Relief)

Job Description

Company description:

You'll connect Queensland. We'll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.


Job description:

About our Team

As a Customer Service Attendant (relief) you will play an integral role in providing world-class customer service onboard our long-distance train services. As this role is based in Rockhampton, you will primarily work on board our Spirt of Queensland (Rockhampton to Townsville / Brisbane) or our Rockhampton Tilt Train (Rockhampton to Brisbane) services where you can expect to be away for approximately 48 hours at any given time.

Your direct line manager will be the Operation Coordinator Rockhampton, however whilst working on board you will be directed by the Passenger Services Supervisor or the Passenger Services Coordinator as you work closely with up to 5 other team members consisting of other Customer Service Attendants or Passenger Attendants.

This is a permanent full-time position which will consist of a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.

Why join our team?

• An annual salary of $64,500 + 12.75% super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Customer Service Attendant (Relief) can earn up to $100,000 + 12.75% super
• Opportunity to explore the beauty of regional Queensland (e.g. Cairns) on your lay over
• Work within a supportive team environment with potential for career development and progression
• Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs
• Two weeks of paid training upon commencement which will be split between Brisbane and Rockhampton with additional on the job training

About the role:

This opportunity works on a relief-based roster. If you are not rostered to work a shift on board one our services, you will be assisting with storeperson or kitchen based duties at the Rockhampton train station. Some of the tasks that you will be responsible for include:

• Create a memorable onboard customer experience
• Food and beverage service including in the galley and trolley service
• Manage the storage, preparation and cooking of food and beverage items
• Assist with general cleaning duties including ensuring that food hygiene practices are met and handling of customer luggage.
• Ensure the safety and well-being of our passengers by reporting any operational issues
• Cash and Eftpos handling
• Kitchen - preparation of sandwiches/croissants and other food items to load onto the train upon arrival
• Storesperson - preparation/picking of required stock, acceptance of deliveries, completion of required documentation

For full position responsibilities please read this Position Description.

About you:

Resilient and adaptable individual who thrives in a team and fast-paced environment with exceptional customer service skills. In addition to this you will have:

• Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous
• Strong work ethic and willingness to go the ‘extra mile'
• Exceptional communication skills coupled with a customer focused attitude
• An ability to think on your feet and respond to the unexpected - you thrive under pressure
• Sound cash management skills
• A safety conscious attitude
• Ability to undertake occasional heavy lifting (up to 20 kgs)

Candidates will also need to obtain the below statement of attainment certificates prior to employment:
• Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
• Food Safety - use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Please apply to Customer Service Attendant (Relief) (7655) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Monday 20th of May 2024.

You must apply for vacancies via the internal People Connect solution - Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to Please do not email your application. We can only accept applications received via our website.