Customer Service

Job Description

  • Full time permanent position working 8:00AM to 4:00pm Monday to Friday
  • Be part of a winning team that recognises and rewards success
  • Join a certified Great Place to Work company


A permanent position has become available at our Mackay Branch as a Customer Service Representative. Reporting to the Customer Service Team Leader, the key focus of this role is to facilitate the delivery of efficient, accurate and timely service to all Bunzl customers and/or suppliers via email, face-to-face and over the phone.



Bunzl Australasia is one of the world’s largest providers of distribution and outsourcing services across the Food Processing, Facility Management, Hospitality and Specialty Healthcare sectors, the opportunities we provide our global team of some 21,000 talented people is endless. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities.



Some of the benefits you will enjoy include:

  • A salary commensurate with experience - we know you work to live.
  • A supportive and friendly environment that continues to grow and provide career opportunities.
  • Well-being and community programs, including our Community Support Program (CSP).
  • Discounted corporate deals, including Health Insurance plans and Holiday bookings.

This isn't a full list of course... We feel we have a lot to offer the right person!



To succeed in this role, you will need experience within a Customer Service or Customer Care position. Especially, experience within a Catering, Hospitality or Nursing Home fit-out will be highly regarded.

Your strong attention-to-detail will allow you to accurately maintain our service levels to ensure that every customer demand can be met in a timely manner.


You will also require the below:

  • Previous experience in a similar position.
  • Excellent telephone manner and interpersonal skills.
  • Computer literate and familiar with Microsoft Office efficiency packages.
  • Strong numerical and analytical skills.
  • A commitment to Customer Service excellence.
  • Good organisational skills.
  • Self-starter and highly motivated.
  • Ability to work in a team environment.


If this sounds like a fit for you, and you have the skills and characteristics we are looking for, then we would like to hear from you!


Please apply through the ‘apply" option, including your covering letter and resume.