Job Description
At BlueScope, we support you to build your expertise within a safe and positive team environment, always driven by Our Purpose – to create and inspire smart solutions in steel, to strengthen our communities for the future. Working with us is an opportunity to build skills and expertise in a culture of connection and care, where every action you take matters, making innovative products for our customers and communities.
The Opportunity
Our Lysaght business is looking for a Customer Service Representative to join the team based in Rockhampton. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
As a Customer Service Representative, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. With the support of a strong leadership team, you will be given every opportunity to further develop your career in customer service and sales with us here at BlueScope Australia.
What Will You Do?
Providing tailored solutions to our customers, you'll also be:
- Interacting with our customers via phone, email and face to face to manage a variety of enquiries
- Preparing and following up customer quotes, entering and managing customer orders whilst supporting our sales teams
- Coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
- Managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer’s experience
More About You
Along with your ability to understand and uncover customer needs transforming these into improved service offerings, you'll bring:
- Strong customer focus with the ability to resolve issues effectively and efficiently
- The ability to pick up new and custom IT systems quickly
- A proactive approach in building constructive and effective relationships
- High attention to detail and ability to complete multiple tasks simultaneously
- A commitment to your own safety and well-being while caring for others
As we continue to create strength for the future through our people, products and solutions, we want each and every day to be a chance to:
- make innovative products and solutions for our customers and communities
- learn and develop as you grow, working alongside industry specialists
- experience connection and care, and work collaboratively
- deliver work that matters and have your work valued.
At BlueScope, we offer work-life flexibility through our B-flex program. We are committed to fostering an inclusive work environment guided by our diversity and inclusion policy.
We’re passionate about driving our 5 sustainability outcomes that matter most to our communities, including action on climate and our 2050 net zero goal.
It's an exciting time to be working with a vibrant, modern manufacturer of one of the world’s most amazing materials: steel. Together, we're creating strength for the future.