Customer Service / Station Assistant - Gladstone

Job Description

Company description:

You'll connect Queensland. We'll connect you to an amazing career.

Queensland Rail is build on true connection and everything we achieve is made possible by you.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.


Job description:

About our Team:

As the Station Assistant you will join a team of six to provide exceptional customer service and general cleaning duties at the Gladstone Train Station.

Some of the duties will include:

• Providing exceptional customer service including handling of and checking in customer luggage
• Operating station machinery and equipment
• General cleaning and maintenance duties of the station and bathroom facilities
• Reporting any safety concerns to the Operation Coordinator

For full position responsibilities please read this Position Description.

Roles / Hours:

We are currently recruiting for the following positions at the Gladstone station:

• Permanent full-time role
• Permanent part-time role which offer approximately 20 hours per week

The roster will consist of a variety of start and finish times (day and overnight shifts) as well as weekends and public holidays, so flexibility is required in this position.

When applying for the opportunity, please address in your cover letter if you would like to be considered for full-time, part-time or both opportunities.

Why join our team?

• An annual salary of $66,000 + 12.75% super / $66,000 (pro-rata) 12.75% super + applicable penalties and allowances
• 5 weeks of annual leave per year
• Work within a supportive team environment with a lot of variety in your role
• Work for an industry leader with opportunities for career progression
• Discounted rail travel for off-duty travel on the southeast Queensland and long-distance travel networks
• Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs

About you:

• The ability to work autonomously but also within a team environment
• Exceptional communication skills coupled with a customer focused attitude to ensure a positive experience for our customers
• Strong work ethic and willingness to go the ‘extra mile'
• A safety conscious attitude
• Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms
• Previous cleaning experience or garden maintenance experience is desirable but not essential
• Be prepared to travel within your position when required (e.g. Brisbane and Rockhampton for training)

Please apply to Station Assistant - Gladstone (7827) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Thursday 13th of June 2024.


You must apply for vacancies via the internal People Connect solution - Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to Please do not email your application. We can only accept applications received via our website.