Customer Support Representative

Job Description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. 

The Opportunity:

Based at our Mackay branch, the successful applicant will provide support for all queries relating to parts sales, orders, deliveries and warehousing. In addition to being the first point of contact for customer sales queries, you will be an invaluable and integral member of the Mackay branch supporting the broader team with various administrative/warehousing functions including receipting stock, dispatch of orders, inventory audits/stock-takes and completion of relevant paperwork processing and filing. Consider yourself an upcoming support specialist as your finesse for providing solutions to internal and external stakeholders will see you as one of the most important members of the Mackay team! 

Roster: Monday - Friday

Role Located: Bosso Street, Mackay

Komatsu Benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Yearly Bonus: Potential to receive a yearly bonus
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

  • Ready to take on the challenge of supporting in this customer focused role
  • Preferably hold a background in parts sales or similar industry
  • Excellent communication skills and willingness to provide exceptional support
  • Strong analytical, organisation and problem-solving capabilities 

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.