About the Opportunity
This key leadership role within the Village Operations team, responsible for Managing and Supervising the Guest Services team at one of our busy Villages within the Bowen Basin.
As the Guest Services Manager, you will play a critical role interacting with key clients, ensuring the smooth operation of all aspects of Guest Services within the Village, including providing excellent customer service, back of house tasks, managing rosters, data processing, and managing a high volume of group check-ins.
Full-time, permanent positions available consisting of on-going rotating rosters (5-2 or 14-7 options – vary per village).
What’s in it for you?
- Equalised fortnightly pays + Super on all hours, no more big pay/small pay!
- Food and accommodation provided on site (for those not living locally to the Village)
- Local Allowances paid for those living off-site locally to the Village
- Access to Civeo’s Employee Platform - The Civeo Hive, offering discounts and deals across hundreds of retailers including travel, lifestyle, groceries and more!
- Access to on-site facilities such as Gyms, Hub’s, and Pools (may vary per Village)
- Access to wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education
- Full-time permanent positions, with exciting learning and development opportunities including internal training and development courses, and nationally recognised qualifications
- Annual Staff Retention Incentive Bonuses *Conditions Apply
- BYO Work Mate Referral Incentive Program, get paid for referrals! *Conditions Apply
About You
To be successful, you will have:
- Prior Management experience in an administrative environment, ideally around site accommodation or hotels/similar
- Experience with accommodation software packages (e.g MICROS, RMS)
- Experience in WH&S requirements for the hospitality industry.
- Capability to work well under pressure
- Experience in high volume, fast paced work environments
- Passion for training and developing staff
- The ability to deescalate difficult guest situations, provide effective conflict resolution and ensure the corrective actions are taken and followed up. Capability to work well under pressure
- Exceptional communication and customer service skills
- Flexibility to work, day and/or night shifts if required for your role
- The ability to pass a pre-employment medical including alcohol and drug screening
- A current national Police Clearance or be willing to obtain one
- Have unrestricted Australian working rights
- Excellent computer and administrative skills
- Remote work experience (highly regarded)
Application/On-boarding Process
- Shortlisted candidates will be invited to complete a 5-10 minute video introduction via MyInterview
- Follow-up phone discussion with our friendly Recruitment Team
- Complete Civeo paperwork and provide relevant pre-employment documents, including a National Police Check Certificate less than 6 months old
- Complete Pre-Employment Medical Assessment, including Drug and Alcohol Testing
- Accept verbal offer and get your contract issued
- Attend our Red-Carpet Induction and Get Started on site!
About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD/NSW/WA and operate more than 20,000 rooms in client-owned properties in remote regions of WA/SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Stay Well. Work Well.