EL1 Assistant Director Service Delivery

Job Description

Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian. 

A new role awaits

QLD Division has EL1 Assistant Directors opportunities to join QLD Service Delivery Branch.  Service Delivery is accountable for the delivery and improvement of service experience for participants. It is responsible for engaging with participants, managing participant plans and supports to ensure accessible and nationally consistent participant experiences.

Where you can add value

This is a dynamic leadership position and as a valuable member of the team, you will be able to successfully identify and resolve issues and risks across a range of business activities and support team members.

We are looking for someone with excellent communication skills and a solution focused individual. You will be able to overcome challenges and have resilience to focus on the task at hand. Your ability to collaborate and influence others to achieve an outcome will see you deliver and excel. Your primary focus of this role include:

  • Being a positive and supportive leader.
  • Managing performance and monitoring the health and wellbeing of the team.
  • Effectively work with a range of stakeholders internal and external to the Agency.
  • Providing specialised advice and resolving escalated issues and complaints on complex matters inclusive of legislation interpretation, policies and procedures.
  • Managing risk and quality performance.

Enough about us, let’s talk about you

You are a leader with knowledge and experience to operate autonomously and collaborate confidently at all levels while building relationships with internal and external stakeholders.

This is a virtual team environment, so you will need to be able to effectively lead and manage a team, while also building capabilities within your team.  You will be able to help identify areas of improvement and implement new processes in an effective way that minimises risk.

You will have a high level of legislative understanding with the ability to move with change and communicate this to all levels of staff.  You are a performance driver having the participant’s needs as well as the ongoing sustainability of the NDIA in mind.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

  • You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
  • Access to higher superannuation and above market leave entitlements
  • Competitive remuneration and working conditions that support a positive work life balance
  • Access to ongoing professional development and learning

While this role is ideally performed from QLD - Cairns, Rockhampton, Maroochydore, Brisbane, Robina, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. 

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm (AEST), Tuesday 16 July 2024.

If you have any questions, please contact Amber Christensen on 0436 668 343 or email amber.christensen@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.