The office of Member for Dawson Andrew Willcox is seeking applications for an ongoing full-time Electorate Officer (EOB), with part-time hours also considered, based in the Member’s Electorate Office located in Mackay, QLD.
This position will suit a highly motivated and organised person with administrative and stakeholder management experience.
The key duties of the position include, but are not limited to:
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Functioning as the first point of contact for constituents and other visitors to the Electorate Office, working to resolve their issues and answer any queries in a courteous, sensitive, and prompt manner.
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Responding to constituent enquiries including preparation of correspondence.
Liaising with Government departments and other organisations.
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Assisting with a range of general administrative tasks within the office including, but not limited to, the preparation and coordination of correspondence and database administration.
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Promoting, supporting and maintaining a safe, respectful and inclusive workplace culture.
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Local and or interstate travel may be required for this role, with irregular work hours, particularly during parliamentary sitting weeks.
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Other duties as required, to support the Member and the effective operation of the Electorate Office.
The ideal applicant should possess the following skills, qualifications, and experience:
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Ability to engage and communicate effectively with a broad range of people.
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Highly motivated and able to work proactively, both independently and in a small team.
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Ability to work to tight deadlines, plan, organise and prioritise work under pressure.
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Familiarity with the use of Microsoft 365, especially Excel and Outlook.
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An understanding of Australia’s system of government and parliamentary processes.
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High-level oral and written communication skills, and excellent customer service capabilities with strong attention to detail.
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A local knowledge of Dawson electorate is desirable.
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Demonstrated professional integrity and the ability to exercise discretion and maintain confidentiality.
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A respectful demeanour when engaging with office staff and constituents.
Employment conditions:
The position is offered under the Members of Parliament (Staff) Act 1984 and conditions are outlined in the Commonwealth Members of Parliament Staff Enterprise Agreement 2024-27 which include:
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A commencing salary between $76,910 and $89,793 (paid on a pro-rata for part-time arrangements) will be negotiated depending on relevant experience and skills.
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Additional Electorate Support Allowance is allocated to this position equivalent to either $4,642 (ESA 2) or $9,289 (ESA 4) in lieu of overtime with the applicable level determined based on the successful applicant’s experience and skills.
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Relocation assistance, studies assistance and paid study leave may be available (subject to eligibility requirements).
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An employer superannuation contribution of 15.4% will be payable.
Applicants should note the following:
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An initial probationary period of three months may apply and may be subject to extension.
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The successful applicant may be required to undergo a National Police History Check.
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Staff may be subject to automatic cessation triggers in accordance with Section 14 of the MOP(S) Act.
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The successful applicant will be required to comply with their obligations under the Behaviour Codes and Standards.
How to Apply
Applications consisting of a short covering letter addressing your interest in the position and relevant experiences, your CV, and the names of two referees should be emailed to: mardi.mathieson@aph.gov.au
Attention: Mardi Mathieson – Office Manager
For further information, please contact the Office Manager – Mardi Mathieson at the email address above.
Applications close on Wednesday, 15 April 2026.