Introduction
We are seeking a Field Service Technician to join our Service Operations Support team. You will focus on Metso Filtration, Flotation and Thickener equipment and will be responsible for field service support relating to machines, spares and wears. You will provide customers with technical services in conjunction with sales.
This role will allow opportunities to gain experience and training on other Metso products and services.
The position is located in Australia East, and will service this region. Some interstate and possible international travel may be required. You will report to the Senior Service Manager.
Team you belong to
You will join a team who provides support for machines, spares and wears. We work closely with our internal stakeholders, such as the Sales Area Mangers, workshop team and technical support. Our team culture is positive and we work well together as a team.
What you’ll do
• Provide hands-on service work on Metso Mineral Processing Equipment in the field at various customer site.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and Root Cause Analysis (RCA) where applicable.
• Promote Technical Support value add and support Technical Support Teams.
• Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input.
Some Interstate and some international travel may apply. Compliance to safety within our company and on customer site is imperative.
Who you are
• Hold a Mechanical trade qualification.
• High-level fault-finding aptitude.
• Intermediate computer literacy in MS Office – Word and Excel.
• Holds a current motor vehicle license – must have.
• Must be physically fit and able to pass random medical and drug tests.
• Excellent communication and interpersonal skills.
• Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
• Ability to work away from home, for extended periods and extended hours, on weekends or as required.
• Clearly understand and competency in Risk management and safety rule compliance.
• Full OEM training on Metso Equipment provided.
• Ability to travel within short notice
What's in it for you
- A work environment where safety is always the number one priority – both your physical and mental health is our priority
- An annual incentive program
- Additional Annual Leave benefit for all permanent employees
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys
- Gender Neutral Paid Parental Leave of 18 weeks at full pay
- Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
- Active Social Club and company wide social events as your social wellness is important to us
- Comprehensive medical benefits including discounted private health insurance for employees and immediate family
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
- Company provided Salary Continuance insurance cover
Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.
This role comes with some physical work requirements.