Home Assessor - Desktop

Job Description

Our Client provides smarter products and solutions to safeguard their customers in their time of need.  Their range of general insurance products protect customers at home, on the road and on holiday with various home, contents, motor vehicle, motorcycle, travel and pet insurance products, as well as roadside assistance.  

The Role
As a Desktop Home Assessor you will play an essential role in the property claims process, working virtually to contribute expertise in cost validation and scoping accuracy, as well as end-to-end management of the claim evaluation and subsequent fulfilment activity.
Your position will focus on ensuring that damages are assessed accurately, that repair methods are determined with consideration for cost-effectiveness and compliance with relevant standards, as well as the PDS and property repair policy.
You will collaborate with a panel of home repairers and the internal claims team, to aid in the development of repair strategies that align with quality standards, policy constraints and best practices.
Position Accountabilities   
  • Damage Assessment utilising virtual assessment technology.
  • Repair Methodology including best method for repairing insurable damages.
  • Cost Validation by carefully examining and assessing builders’ Scopes of Works.
  • Compliance to ensure compliance with statutory, industry and company requirements.
  • Project Coordination of the assessment and fulfilment states across all claim types and costs.
  • Exemplary Customer Service through committing to company values and high customer service expectations. 
Required Knowledge and Experience   
  • Demonstrated experience in overseeing quality building work, with a focus on enhancing customer satisfaction.
  • Background and hands-on experience in creating precise Scopes of Works that reflect a clear understanding of the resources, timeliness and methodology involved in building repairs.
  • Ability to efficiently manage and prioritise multiple tasks and projects, maintaining a high level of organisation and quality.
  • Insurance experience is preferred but not essential; or familiarity with insurance-related processes or the insurance industry.
  • Experience with virtual assessing technologies is highly preferred, but not mandatory. However, it is essential you have the ability to adapt to new technologies and processes.
  • Strong ability to analyse complex situations and problems and develop practical solutions.
  • Experience in conflict resolution, coupled with exceptional written and verbal communication skills. 
As an Employer of Choice, you will be equipped with a competitive salary, targeted ongoing training and professional development, access to cutting edge software, a tablet or a laptop, as well as career progression opportunities.  Their Employee Benefits are second to none!

Employee Benefits   
  • Great Salary + Incentive Scheme
    Extra Leave - enjoy additional leave days! You’ll receive a paid ‘ME’ day and one paid volunteer day annually.  Team members can also purchase up to two additional weeks of leave per year.
  • Paid Parental Leave - new parents are supported with paid parental leave and other benefits.
  • Workplace Giving - if you’re passionate about a cause, donations to registered charities will be dollar matched.
  • Employee Discounts - you’ll receive discounts on insurance products.
  • Reward and Recognition - high performance will be rewarded with employee recognition, reward and incentive schemes.
  • Onsite Facilities - there’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get Social - join the vibrant social and community activities including annual celebrations, family fun days and regular events.
  • Perks App - access to an employee benefits and discounts app, offering great discounts, offers and programs across a range of areas and vendors.
  • Development Opportunities - your development will be championed with internal programs and access to a wide range of online courses.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, submit your application today.

For a confidential discussion, please contact Nicki at nickim@hinchen.com.au or simply apply now by following the link.

Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.