Homelessness Case Manager

Job Description

$82,306 p/a+ superannuation + salary sacrifice

Full-time

Fixed-term position (February 2025)

About the role:

We are currently seeking a full time Homelessness Case Manager to join our team in Rockhampton. They will provide case management support to people who are homeless, at imminent risk of homelessness or housed but at risk of homelessness. Case management is provided to people in their home, in temporary living situations, in supported housing, in a community setting or in a public space.

What will a typical day look like?

  • Work closely with participants to develop, action and review case management plans to meet their individual needs.
  • Provide practical and personal support, crisis budgeting, information, advice, and community referrals.
  • Provide initial and ongoing assessment of participant needs, including risk assessments and safety planning as needed.
  • Provide support that is proactive, persistent, reliable, practical, and comprehensive in a manner that is respectful of the dignity and privacy of individuals.
  • Provide services in a way that maximises the participant’s capacity for independent living.
  • Advocate and assist participants to access housing and specialist services for example, drug or alcohol, mental health, legal, domestic, and family violence.
  • Support social contact with family and friends, and forming new social networks as needed.
  • Support access to education, volunteering, employment, and leisure activities.
  • Cooperate and coordinate with other services and where appropriate collaborate and integrate service delivery.
  • Maximise the use of available mainstream and community resources, including social, to ensure the sustainability of participant outcomes.
  • Participate in case management opportunities to ensure holistic support is available to families and individuals.
  • Assist participants in addressing immediate basic needs in times of crisis.
  • Provide respectful and flexible services that are appropriate to the range of CALD groups in the service catchment area.

Mandatory Requirements:

  • Full COVID-19 Vaccination
  • Qualifications commencing from a Certificate IV in Social Services, Community Services or at least 3 years’ experience in a similar case management role and enrolment into a relevant minimum qualification of Certificate IV in Social Services, Community Services on contract.
  • Ability to obtain a Blue Card (working with children check positive notice or exemption)
  • Ability to obtain a Yellow Card (disability services positive notice or exemption notice) 

Who we are:

For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.

AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

  • A passion and genuine desire to make a difference in the lives of Central Queenslanders.
  • Proven ability to build and maintain relationships with a variety of stakeholders.
  • The ability to identify and embed solutions.
  • Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a fast-paced solutions-focused environment.
  • Effective time management and organisational skills.
  • A strong communicator, able to quickly build rapport and influence across a diverse range of people.

What are the benefits of working for AnglicareCQ? 

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.  

  • We offer attractive salary sacrifice to all part-time and full-time employees.
  • We offer the opportunity to work within an organisation committed to social change.
  • Full-time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
  • We have a supportive and pragmatic management team.
  • Professional development and study are encouraged and supported.
  • We offer a professional work environment filled with passionate, diverse and driven people.
  • We provide access to health and wellness programs for all staff.

Have questions? Call or email our Recruitment and Onboarding Officer to learn more:  

Kirby Lee 

recruitment@anglicarecq.org.au 

(07) 4837 5393