Hospitality Services Assistants - Rockhampton (EOI)

Job Description

Mercy Community Aged Care Rockhampton supports and inspires people in need to live healthy lives within inclusive communities. Our residential facilities offer a range of services and believe a big part of what we do is to help our residents flourish, knowing what is important to them and their individual needs. We have flexible shifts available to suit your lifestyle and as a not-for-profit you will enjoy the benefits of salary packaging to increase your take home pay. We are currently inviting expressions of interest from candidates interested in joining our team.

As a Support Services Worker (Hospitality Assistant) you will have the opportunity to work across our food, housekeeping, and linen services. Your focus will be to support and empower our residents to have the best quality of life, with delicious healthy food, a clean and hygienic room and clean clothing.

$24.65 - $27.10 per hour plus superannuation plus generous salary packaging available depending on experience

What you'll be doing


  • Preparing food and beverages for residents
  • Serving and delivering meals
  • Ensuring residents dietary needs are met and preferences noted
  • Maintain all dining areas in a clean & attractive manner


  • Complete daily cleaning duties such as residents’ rooms and public areas
  • Full clean of vacated rooms
  • Collect and deliver residents personal laundry
  • Maintain the cleanliness of the facility, including residents’ rooms and common areas

About you:

  • Previous experience in a similar role 
  • Reliable & able to work across a 7-day roster
  • Intermediate ability to use computer IT systems

Why Mercy Community

Mercy Community is a Catholic not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment. We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities.

Being part of the Mercy team, means you have access to some fantastic benefits, such as:

  • Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum is available
  • Provide access to novated leases for a vehicle to help reduce your taxable income and other packaging benefits
  • Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
  • Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellors

Depending on your role, you may also be eligible:

  • For annual influenza and/or other vaccination reimbursements
  • To receive pay bonus’ of $500 for successful employee referrals
  • To cash out or purchase annual leave and to take advantage of extra leave entitlements

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.

For any queries, please contact