Library Assistant

What you will doing:

This is a customer‑focused, hands‑on role supporting the day‑to‑day operations of Council’s library services. You will:

• Deliver high-quality customer service in person and via telephone
• Assist with the accurate circulation of library resources and related transactions
• Support customers with basic resource discovery, library technology, and self‑service equipment
• Resolve straightforward customer enquiries related to overdue, lost, or returned items
• Shelve library materials accurately and efficiently
• Undertake cash handling, bookings, and administrative tasks as required
• Assist with the preparation and delivery of library programs for adults, children, and young people
• Role model Council’s Values and Behaviours and maintain a high standard of professional conduct
• Escalate matters as required to supervisors or managers

What you will bring:

You are a friendly, reliable, and service‑oriented person who enjoys working with people and contributing to a team environment. You will bring:

• Strong customer service and communication skills
• The ability to multitask and work effectively in a fast‑paced public environment
• Confidence using computer systems, including library management systems and Microsoft Office
• Attention to detail and a commitment to accuracy
• Previous experience in a library or familiarity with automated library systems (highly regarded)

Mandatory requirements

• Ability to obtain and maintain a current Blue Card (regulated employment – Working with Children)
• Current C‑class driver licence
• Availability to work across different library locations and weekend shifts, as required
• Ability to meet the physical requirements of the role, including standing, shelving, and manual handling

Desirable

• Certificate II or III in Library Service