Maintenance Support officer A03

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Job Description

Randstad are proud to currently be partnering with a large State Government Department in recruiting an Maintenance Support officer A03

Desirable requirements:
  • Call Centre Skills/Knowledge.
  • Problem-solving
  • Multitasking
  • Exceptional customer service, active listening and verbal and written communication skills
  • Phone Skills
  • De-escalation Skills.
  • Problem Solving Skills.
  • Strong time management and decision-making skills
  • Being able to collaborate and work in a team.
  • Microsoft Office Skills/Knowledge: Excel, Word, Teams

Duties:

  • Answering or making customer calls to address their maintenance needs.
  • Engaging with callers to confirm or clarify information and calming angry customers, as needed.
  • Building relationships with customers and contractors
  • Appropriately using software, databases, scripts, and tools
  • Understanding and striving to meet or exceed call centre metrics.
  • Providing consistent customer service

What You'll Receive

  • $50.37+ per hour plus super
  • Mackay location
  • Learn specialist skills and knowledge

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.