WE ARE HIRING AGAIN. Due to more doctors coming on board to PHMC in the next few months we need more great staff to join our team!
Experienced Medical Receptionist – Full Time hours only
Paul Hopkins Medical is seeking an experienced and highly organised Medical Receptionist to join our growing team.
PHMC is one of Mackay’s largest general practices, with over 20 doctors working across three clinic locations. As our team continues to expand, we are looking for someone who can step confidently into a busy environment and become an integral part of our front-of-house team.
This is a fast-paced and rewarding role suited to someone who enjoys helping people, thrives under pressure, and can quickly learn complex systems and processes.
About the Role
Our reception team plays a vital role in ensuring the smooth day-to-day running of the practice and delivering exceptional patient care.
Responsibilities include:
• Managing patient appointments and doctor schedules
• Answering and triaging multiple incoming calls
• Providing high quality customer service to patients
• Processing Medicare billings and understanding billing requirements
• Maintaining accurate patient records and digital filing
• Supporting doctors and nurses with administrative coordination
• Following infection control and practice policies
• Managing patient enquiries and assisting with front desk workflow
No two days are the same — this role requires someone who can multitask, prioritise and stay calm in a busy clinical environment.
About You:
We are looking for someone who:
• Has 2+ years experience in a busy reception or administration role (medical reception highly regarded)
• Has excellent customer service skills and a professional phone manner
• Is confident managing high volumes of calls and patient enquiries
• Can quickly learn and apply complex practice policies and procedures
• Has strong attention to detail and organisational skills
• Is a team player with a positive and proactive attitude
• Is comfortable using computer systems and learning new software quickly
Hours:
This is a full-time role.
Applicants must be available between 7:30am and 5:00pm, with one early finish each week.
You may be required to work across our three Mackay clinic locations.
Why Join PHMC?
Paul Hopkins Medical Clinic prides itself on creating a supportive, welcoming and team-focused environment. Our reception team is an essential part of patient care, and we value staff who take pride in their work and contribute positively to the team culture.
If you are an experienced receptionist who enjoys a busy workplace and takes pride in delivering outstanding service, we would love to hear from you.
Apply
Please send your resume and cover letter to: pm@phmc.au