NDIS Team Leader

Job Description

NDIS Team Leader - Part-Time


Job Purpose

NDIS Team Leader to join Central Queensland Team. NDIS Leader performs an integral role in ensuring individualised services are developed and delivered to customers. Responsible for the development, maintenance and review of individualised support plans in consultation with the customer, their family, guardians and key health professionals. Supporting the team to ensure the provision of quality and compliance for services delivered



Main Duties & Principal Accountabilities

  • Oversees the day to day running of the NDIS team including Service Agreements, care plans, documentation and compliance.
  • Oversees all SIL/SDA, including the taking of new SIL participants, sourcing new SIL/SDA housing, completing and submitting all SIL ROC, overseeing all SIL documentation
  • Ensures all billing is correctly set for each individual SIL home
  • Liaises with all members of a participants team to ensure a smooth transition into a SIL
  • Ensures strict compliance with NDIS approvals
  • Ensures all services are verified including transport costs and billing correct and time keeping time for payroll
  • Assists with billing issues with NDIS participants when required
  • Understands customer service needs or preferences ensuring all relevant information is accessible for team members and service providers
  • Ensures the team provide appropriate information to the customer regarding the service agreement, including the customer handbook
  • Ensures the team develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate in accordance with funding guidelines
  • Provide financial case management services to customers and representatives when required
  • Ensures the team develop and manage customer service schedules including service planning, confirmation and short notice placements or cancellations
  • Ensure support plans are monitored and reviewed on a regular and ongoing basis and in response to changes in the customer needs
  • Ensure services are delivered are in line with the person centred and consumer directed principles
  • Ensure the team assist customers to access other alternative services where the services are no longer meeting their needs
  • Liaise with relevant community based agencies and service providers to ensure an integrated and cohesive approach to service delivery and the ensure standards are met in accordance with program objectives
  • Provide advocacy when necessary on behalf of clients
  • Monitor customers budgets in accordance with program guidelines
  • Represent Just Better Care external forums and meetings
  • Identify and participate in personal professional development
  • Ensures all policies, procedures and processes are administered in accordance with Just Better Care’s Business Operating System
  • Develops effective, collaborative relationships and networks with all internal customers and external stakeholders.
  • Performs other related duties as required



Selection Criteria




  • Sound knowledge and experience across NDIS and SIL/SDA housing role.
  • Experience or a Qualification in Community Services, Human Services, Nursing or equivalent
  • Current and clear NDIS workers screen
  • Ability to liaise with Health Care Practitioners and Allied Health
  • Previous experience supervising, supporting and training staff
  • Ability to work flexibly to respond to changing customers’ needs
  • Ability to coordinate services according to relevant program guides
  • Experience working within a multi-disciplinary team
  • Ability to develop and maintain links and supportive networks with specialty services
  • Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of internal and external stakeholders.
  • Excellent verbal and written communication skills
  • Demonstrated organisational and time management skills
  • Demonstrated ability to work as part of a team
  • Sound computer skills
  • A current driver’s licence.



  • Minimum 2 years’ experience in the health/ aged care, not for profit, community services sector
  • Minimum 2 years Previous experience overseeing complex SIL participants and over 30 staff members