Office Manager

Gladstone GP Superclinic is a leading medical practice dedicated to providing high-quality healthcare services to our community. We are looking for a dedicated and professional Office Manager to join our team and lead the reception staff to deliver exceptional service to our patients.

Key Responsibilities:

• Manage Reception Team: Lead, supervise, and support the reception team to ensure smooth and efficient daily operations.
• Customer Service: Provide excellent customer service, addressing patient inquiries, scheduling appointments, and handling patient concerns in a professional manner.
• Appointment Scheduling: Oversee the scheduling of patient appointments, ensuring accuracy and efficiency in appointment management.
• Patient Check-In: Ensure that all patients are greeted promptly and that necessary check-in processes (e.g., verifying insurance, collecting information) are completed.
• Coordination with Medical Staff: Communicate effectively with doctors, nurses, and other healthcare providers to ensure seamless patient flow.
• Administrative Tasks: Handle administrative duties such as managing phone lines, emails, patient records, and maintaining the front office area.
• Problem-Solving: Address patient complaints and resolve conflicts or issues related to scheduling, billing, or other front office services.
• Training & Development: Assist in the training and development of new reception staff, ensuring they are knowledgeable and efficient in their roles.

Qualifications:

• Experience: Minimum of 3 years of experience in a medical reception or office management role.
• Leadership Skills: Proven ability to manage and motivate a team, with excellent interpersonal and communication skills.
• Organization: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Customer-Focused: Exceptional customer service skills, with a focus on providing positive patient experiences.
• Technology Proficiency: Proficient with medical office software, appointment scheduling systems, and MS Office Suite. Experience with Best Practice system preferred.
• Problem-Solving: Ability to address issues in a calm and efficient manner, ensuring high-quality service at all times.

Why Join Us?

• Positive Work Environment: Join a friendly and supportive team focused on patient care and office excellence.
• Opportunities for Growth: Room for professional development and career progression in the healthcare industry.
• Competitive Compensation: Attractive salary and benefits package.

How to Apply:

Interested candidates are invited to submit their resume and cover letter to manager@ggpsc.com.

We look forward to welcoming a dedicated Office Manager to our team!

Gladstone GP Superclinic is an equal opportunity employer. All qualified applicants will receive consideration for employment.

Applications close Friday 14/02/2025.