Operations Manager

Job Description

About the role

IFYS has an exciting new senior leadership structure within our Residential Care program. The new structure will see the appointment of three Operations Managers who will report into the State Manager – Residential Care. 

As the Operations Manager - North you will champion the delivery of excellent practice, appropriately respond to and manage risk and provide strong leadership and development for staff.  

Utilising your industry expertise you will influence the strategic direction and decision making of the region, and act as an ambassador for IFYS developing and maintaining collaborative multidisciplinary stakeholder partnerships that will lead to positive outcomes for young people. 

What's on offer?

  • Permanent full-time employment
  • Oversee North Queensland region, based from an IFYS office in Townsville, Mackay or Cairns
  • Competitive remuneration + superannuation 
    IFYS is committed to gender pay equity
  • Flexibility to work from home where the role requirements allow
  • Motor vehicle, laptop and work phone provided
  • Excellent not for profit salary packaging options (package up to $15,900 per FBT year)
  • Respectful, supportive and inclusive work environment and leadership team
  • Organisational training opportunities including the Sanctuary Model and CSE Prevention training
  • Relocation packages negotiable for interstate or overseas candidates
  • Staff benefits including free access to the calm app and flight centre travel discounts

Key responsibilities of this role include:

  • Lead and motivate a team of Regional Managers to continuously improve their performance and development, service delivery, operational efficiencies, and partnerships
  • Manage all aspects of IFYS service delivery within the area to the Human Services Quality Framework (HSQF) Standards
  • Identify and assess risks to young people, staff and the organisation and respond appropriately
  • Maintain adherence to all requirements outlined in service agreements and contracts
  • Work with the Finance team to set, implement and review budgets, ensuring that all programs' budgets are adhered to, and best value principles of expenditure are maintained
  • Work with Shared Services to ensure all programs and employees are adequately resourced to fulfil their roles effectively
  • Initiate and develop strong purposeful collaborative partnerships with key stakeholders
  • Actively innovate, improve practice methodology, internal processes, and systems of undertaking business
  • Assist in strategic planning and identifying growth opportunities (including grants and tenders)
  • Ensure the timely and accurate completion of administrative duties including: reports, finance documentation and business case submissions within required timeframes

Who are we looking for?

This role requires a skilled leader in the child protection sector, with proven ability to oversee multiple programs. You will be well versed in contemporary practice frameworks and passionate about leading your teams to strive for the highest standard of service delivery. We are looking for someone with a high level of governance, who knows how to manage complex situations while maintaining integrity and relationships. This role requires regular travel across the programs within your portfolio, and occasionally throughout Queensland for training or essential meetings. 

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Essential criteria to be successful in this role:

  • A tertiary qualification in Human Services or related is desirable
  • Experience in a senior management role, overseeing programs that support vulnerable people with complex needs (preferably in Child Protection and/or Residential Care, similar backgrounds will be considered)
  • A strong understanding of trauma informed care, culturally safe practice and relevant legislation related to Child Protection programs
  • Knowledge and understanding of First Nations culture and values and an awareness of the current issues faced by First Nations young people 
  • Experience managing significant budgets of multiple programs and funding streams.
  • A valid paid Blue Card and the ability to obtain a Licensed Care Services Suitability Screening


At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients. 

Application and assessment process

To apply please submit your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments. Candidates will also be asked to submit a video response to questions prior to interviewing for the role. 

For further information about the role please email recruitment@ifys.com.au, or call 07 5438 3000 and request to speak to Recruitment Team Leader - Tahlia.