Operations Team Member

Job Description

About Us

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

Why Join Us?

  • We have a supportive, transparent and inclusive team.
  • The Good Guys is a multi-award winning, iconic retail brand with a rich history in the Australian retail market since 1952.
  • We offer a competitive salary package, a leading commission structure for sales positions and generous team member discounts across The Good Guys and JB Hi-Fi.
  • You will work with exciting, industry leading products and brands from Apple to Dyson, Samsung, Nespresso, Weber and much much more!
  • We support vulnerable members of our community by making donations to our ‘Doing Good’ and ‘Helping Hands’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
  • You will have exposure to ongoing training & development opportunities from day one.
  • We offer fantastic long-term career opportunities across the broader The Good Guys/JB Hi-Fi group.

The Role

Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.  


Key Responsibilities

  • Deliver effective store administration in line with standard procedures, including:
    • cash handling and banking integrity
    • tendering transactions
    • systems access and data integrity
    • store web sales and extended warranty claims
    • telephone management and enquiries
    • marketing and promotional activity
  • Contribute to financial performance through effective inventory management and management of controllable expenses
  • Manage all sales channel fulfillment in line with procedures
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. 

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!