Part-Time Operations Manager – NDIS Provider

About Us:
R & R Community Support Care is a fully registered NDIS provider serving the Rockhampton area. We specialize in delivering high-quality, personalized care and support to individuals in need. Our team is dedicated to making a difference in the lives of our clients, and we are seeking an Operations Manager to help take our services to the next level.

Job Description:
We are looking for a motivated and experienced Operations Manager to join our growing team. This is a part-time position (15–20 hours per week) with the potential to grow into a full-time role. The Operations Manager will be responsible for overseeing the day-to-day operations of the business, ensuring smooth workflow, effective communication with staff and clients, and providing operational support to ensure high-quality services.

About this role: Disability Support - Operations Manager (Hybrid Position)

Key Responsibilities:

• Overseeing the daily operations of our NDIS service delivery, ensuring adherence to all relevant policies, procedures, and regulatory requirements

• Coordinating the scheduling and task allocation for support workers, ensuring the delivery of high standards of care.

• Liaising with clients, their families, and other stakeholders to address any concerns or queries promptly and professionally

• Analysing and reporting on key performance metrics to drive continuous improvement within the organisation

• Contributing to the development and implementation of operational strategies and initiatives to enhance service delivery and client outcomes

• Ensuring the effective utilisation of resources and the implementation of cost-saving measures

• Handle any ad hoc tasks as needed

Qualifications:

• Minimum of 3 years’ experience in a similar operations or management role within the Aged and Disability Support industry (or related sectors)

• Strong understanding of the NDIS and its regulatory requirements, with the ability to ensure compliance across all aspects of service delivery

• Experience with — or willingness to learn — the National Standards for Disability Services and the NDIS Quality & Safeguards Framework

• Excellent communication and interpersonal skills, with the ability to effectively liaise with the stakeholders

• Proven track record in leading and motivating teams, with a collaborative and solutions-focused approach

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions

• Relevant tertiary qualifications in a related field (e.g., Health Services Management, Business Administration) or equivalent experience in leadership roles within the NDIS or disability services industry

Additional requirements include:

• Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open driver’s license with comprehensive insurance.

Salary:
$39,333 – $52,500 per year (depending on hours worked and employment type – part-time, plus super, with potential for performance-based bonuses)

Why Join Us?

• Be part of a dedicated, passionate team

• Opportunity for growth and development within the company

• Flexible working hours with the potential for a full-time role

How to Apply:
If you're ready to make a difference and join a compassionate team, please send your resume and cover letter to hello@rrcsc.com.au. Applications close on 10th of May 2025.

We look forward to hearing from you!