Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.
- Build a rewarding career with an organisation that truly puts people first!
- SCHADS 3.3 ($39.24 per hour + super + salary packaging benefits)
- Part Time (Up to 28hrs pw) opportunity based in Rockhampton QLD
About the program
Warmline is a non-clinical, peer led suicide prevention phone service for individuals who have attempted suicide, are experiencing suicidal ideation or are at risk of suicide. Using their lived experience, peer workers will connect with people around their suicidality, in a shared space of understanding, compassion and mutual respect.
About the opportunity
Warmline Suicide Prevention Peer Workers will provide an opportunity for callers to feel heard and validated whilst also assisting to explore coping strategies, safety planning and assist with navigating and finding additional local and online resources and/or information. Callers will be able to request a call back from a peer worker to support them with their distress, concerns or worries.
The Suicide Prevention Team Leader will work to match a Suicide Prevention Peer Worker best suited to the request to contact the caller within 48 business hours to arrange a mutual time to have a conversation/offer support. Callers will be able to have one off calls and/or be able to have up to eight weekly scheduled calls.
The shift times for this role will be between 1:30pm-8pm on Weekdays and 10am-3pm on Weekends. The span of service hours will be split across 20 and 28 hours per week roster.
Key responsibilities
- Support participants during telephone call made to the service and during scheduled outreach phone calls to participants
- Provide information, referrals and support participants
- Engage callers and develop professional and trusting relationships that help find and maintain hope; Establish (or re-establish) a positive personal identity; Build (or re-build) a meaningful life; and take responsibility and control
- Communicate with callers about issues regarding their distress or suicidality and services
- Safety plan with callers
- Ability to work independently and seek advice from the Team Leader or other Wellways or MHAODSP consortia staff members
To be successful in this role, you will need:
- Lived experience of suicidality or suicide bereavement
- Non-judgmental, supportive attitude and ability to empathise
- Desirable: Relevant qualifications or commensurate experience in working in the mental health or community services sector, generally Certificate IV qualification (Health/Mental Health, &/OR Diploma/Certificate IV in Mental Health Peer Work)
- Excellent communication and interpersonal skills
- Right to work within Australia
- Current valid Driver's Licence and the ability to undertake some travel
- NDIS Worker Orientation Module Certificate
- Satisfactory National Police Records Check
- NDIS Worker Screening Check
- Working with Children's Check
What we offer
- Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
- Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
- Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
- Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
- Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.
Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.
Why us?
Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.
For a confidential discussion about the role, please contact Natalie White at nwhite1@wellways.org
Please download the full Position Description from our careers page by clicking APPLY.
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
If you'd like to know more about our reconciliation commitment, click here Reconciliation | Wellways