Company Description:
Beach 2 Bush (B2B) Healthcare is a local Allied Health service offering physiotherapy, occupational therapy and accredited exercise physiology. B2B aims to offer a consistent, quality and individualised service to the Gladstone community. We are seeking an experienced Reception Manager to join our team and help manage the day-to-day operations of our busy clinic. If you're an organised, customer-focused professional with a strong administrative background, we want to hear from you!
Key Responsibilities:
• Greeting clients, scheduling and managing appointments.
• Managing email, phone and in-person enquiries.
• Accurate data entry of client information.
• Invoicing and receipting of client accounts, including private health fund accounts and insurance claims.
• Managing client records, including scanning and filing of paper-based correspondence.
• Maintaining strict client confidentiality and discretion in dealing and disposing with all client information and medical records.
• Maintaining cleanliness within the clinic to include daily checks of the workspace.
• Maintaining accurate records of stock take.
• Supporting the clinical team through confirming client bookings, managing accurate documentation and maintaining room resources.
• Complete start and end of day procedures, including unlocking/locking premises, and turning on/off electronic systems.
Qualifications and Attributes:
• Minimum of 1 year experience in a reception or administration role, ideally in a healthcare setting.
• Scheduling experience with a strong attention to detail.
• Have excellent written and verbal communication skills, and a polite and professional demeanour.
• Be well presented, compassionate and caring.
• Have exceptional attention to detail and accuracy.
• Have excellent organisational and time management skills, being able to multitask and prioritise tasks.
• Have experience in a similar receptionist role.
• Have knowledge of administrative and billing processes, strong computer literacy, experience with Cliniko and Tyro Health, and good knowledge of health terminology.
• Fast, accurate typing preferred.
• Computer skills including use of Microsoft Outlook and Office 365 (Share Point).
• Be willing to learn and able to adapt to changes.
• Be able to work independently and take responsibility for tasks.
• Be a reliable and trustworthy team player.
• Adhere to the highest level of strict professional communication and confidentiality.
• Experience in coordinating and liaising professionally with multiple stakeholders.
• Demonstrate strong problem solving and conflict resolution skills.
To Apply:
You can apply via seek and/or email accounts@b2bhealthcare.com.au
Please include a curriculum vitae with your application, that includes your experience and availability for work.
Please note, only shortlisted candidates will be contacted, and we will start interviews January 2026.
Position available to start in February 2026.