Regional Manager Northern Queensland

Apply for this job now

Job Description

  • Location: Mackay
  • Permanent/ Full-Time
  • Remuneration negotiated based on experience
  • Salary sacrifice to maximise your take home pay
  • Awarded Best Workplace in 2025, 2023 & 2021 for our outstanding culture and employee experience

WHO WE ARE

Footprints is a leading not-for-profit organisation with a proud history of working alongside people and communities to enhance wellbeing, independence and social connection. Established in 1991, we have grown into a multi-site service provider committed to excellence and innovation in person-led support, with a focus on older Australians and people experiencing mental health challenges. Through our wrap-around approach and partnerships across health, housing and community sectors, we deliver integrated services that that create meaningful and lasting impact. Recognised as a Best Workplace Award winner, Footprints is guided by strong leadership, strategic collaboration and a shared commitment to improving lives and strengthening communities.

ABOUT THE ROLE

The Regional Manager Northern Queensland provides strategic and operational leadership across Footprints designated regional sites, ensuring the consistent delivery of high-quality, person-led services that reflect organisational values and strategic priorities. Reporting to the General Manager Service Operations, this role oversees service delivery, workforce management and regional performance to ensure outcomes that enhance wellbeing, independence and social connection.

KEY RESPONSIBILITIES

  • Lead and oversee day-to-day operations across multiple sites and services within the NQPHN region.
  • Develop and implement regional operational plans aligned with Footprints strategic objectives
  • Ensure the delivery of high-quality, person-led services that meet participant needs and expectations.
  • Ensure compliance with all relevant legislation, regulations, and organisational policies.
  • Provide effective leadership, coaching and mentoring to Site Managers and regional teams.
  • Manage and monitor regional budgets, ensuring financial sustainability and accountability, identify variances and implement corrective actions as required.
  • Build and maintain strong relationships with participants, families, carers and advocates.
KEY SELECTION CRITERIA

Essential

  • Tertiary qualifications in Social Work, Community Services, Health, Business Management or a related field.
  • Minimum of 5 years experience in a senior management or regional leadership role within the community services, or health sector.
  • Demonstrated experience managing multi-site operations and leading diverse, multidisciplinary teams
  • Exceptional leadership and people management skills, with demonstrated ability to coach, motivate and develop high-performing teams.
  • Strategic and analytical thinking skills, with the ability to align regional operations to organisational objectives.
  • Comprehensive understanding of service delivery models within the community and health sectors.
  • Current Queensland Class C Drivers License.
  • NDIS Worker Screening Check or current Yellow Card and Blue Card.

Desirable

  • Postgraduate qualifications in business, leadership or social services management.
  • Experience in change management and organisational development.
  • Knowledge of contemporary support models, trauma-informed care and person-led practice.
  • Current First Aid, CPR or Mental Health First Aid certifications
 
BENEFITS 
  • Salary sacrifice to maximise your take home pay
  • Opportunities for ongoing professional development and training
  • A committed and friendly teamwork environment
  • Employee Assistance Program
  • Awarded Best Workplace in 2025, 2023 & 2021 for our outstanding culture and employee experience
  • Hybrid working arrangements
CLOSING DATE
Applications Close 28th of November 2025
Please note that only short-listed candidates will be contacted. If you have not heard from us by two weeks from the closing date, please assume that your application has been unsuccessful.  We thank you for your time and interest in working with Footprints. 
To learn more about Footprints and access a copy of the position description, please visit our website: https://footprintscommunity.org.au/work-with-us
 
RECRUITMENT AGENCIES
This recruitment process is being managed internally by Footprints HR team. We kindly request that recruitment agencies reframe from contacting us regarding this role.
 
CONTACT
For more information, please contact Footprint?s HR Team, at HR@footprintscommunity.org.au
 
EQUAL OPPORTUNITIES
Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present and thank them for their wisdom and guidance.