Relationship Analyst - Business Support

Job Description

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.  

At Rabobank our culture is unique, because every day our people work knowing that we are all playing our part in supporting our farmers to feed the world. Our culture is focused on growing each other. We strive to create an open, balanced and flexible workplace where people feel that they belong, can be open and honest and are supported.

Rabobank Australia has recently been awarded 18th place in LinkedIn’s Top Companies 2023: The 25 best workplaces to grow your career in Australia. We are extremely proud of this achievement, as it reflects the investment in our people, their growth and development.

About the role 

When establishing a new banking relationship with Rabobank, the customer experience during the onboarding process will set the scene for a strong and longstanding association. This specialised role will support their region in providing a seamless onboarding experience for the customer with their expertise in KYC requirements, time management skills and attention to detail. 

Relationship analysts will support Account Managers (Rural, Area & MAC) by undertaking the end-to-end process of establishing a new client relationship within the Rabobank’s core system and be a subject matter expert for AML/CTF requirements, onboarding procedures and processes. 

 The role presents an opportunity to work in any Branch location in Australia. 

 Key Responsibilities and Accountabilities:  

  • Work collaboratively with Account Managers/Relationship Analysts in responding to requirements of new customers in respect of the onboarding process. 
  • Independently manage establishing new accounts through the full workflow process including ordering cards and Internet and mobile banking set up. 
  • Contact clients as needed to obtain the necessary documentation, in collaboration with the Account Manager. 
  • Demonstrate strong knowledge of KYC/CDD requirements including internal policies and local legislation to provide a point of reference for Country Banking AU staff. 
  • Take end to end ownership of the KYC / CDD requirements for onboarding a new customer ensuring all aspects of Global Policy and local AML/CTF legislation are met. 
  • Ensure documentation is “right first time” providing quality input to Financial Economic Crime (FEC) for processing and risk rating to achieve a quality experience for the customer. 
  • Build and maintain strong relationships with FEC team to ensure a collaborative customer centric approach is maintained at all times. 
  • Provide feedback and input to support continuous improvement of the process of client onboarding and account opening. 
  • Escalate and manage AML/CTF matters to second line compliance when required. 

To be successful you will have: 

  • Experience in KYC/AML client on boarding, compliance, or risk function (preferred). 
  • Sound understanding of Retail Banking, Client Service and Transactional Banking Operations knowledge of the rural industry. 
  • Strong knowledge of KYC/CDD policies and processes. 
  • Sound understanding of the Australian Banking Code of Practice. 
  • Strong analytical and problem-solving skills: ability to analyse complex business structures to determine risk exposure and applicable KYC/AML requirements. 
  • Experience in building and maintaining stakeholder relationships. 
  • Effective communication at all levels both written and verbal. 
  • Strong attention to detail skills. 
  • Ability to prioritise and manage assigned task and demonstrate effective time management skills. 
  • Sales and service experience gained within a banking and / or business or corporate banking with an agribusiness focus as an Analyst or similar. 

 Our Values, Vision, and Mission 

Rabobank Australia fully embraces inclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and be valued for who you are. 

 What we're proud to offer you: 

Rabo@Anywhere is our hybrid way of working at Rabobank and for Australia, which means we have a blend of time working between the office and home. 

Wellbeing leave. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives. 

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development. 

Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave) 

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave. 

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance. 

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners. 

 Rabobank is committed to a culture where diversity and inclusion is valued, respected, and encouraged. We welcome applicants from diverse cultures, faith, and sexual orientation. 

If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know. 

You must hold valid work rights to be considered for this role.