Retail Assistant - Buys and Loans Operator

Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

We are

• Real people who are passionate and proud
• Caring and respectful
• Tenacious problem solvers

We are currently looking for a Retail Assistant - Buys and Loans Operator to join us at our Rockhampton Location in a Full-Time capacity.

About the role

• This position is a Retail based role, in our Buys and Loans Department.
• You will accurately perform day-to-day transactions in our Buys and Loans department.
• Ensure KPI targets are achieved through actively seeking pricing feedback and trends.
• Build lasting relationships with our customers by actively listening to and understanding their needs.
• Effectively communicate pricing, valuation and pawnbroking options to our loyal customers; and
• Perform all transactions in line with company and legislative requirements.

About you

• Proven customer service experience, ideally within a retail environment.
• Have an interest in Technology, Gaming, Collectables, Jewellery or Tools and Hardware.
• Confidently able to negotiate with our devoted customers for a win/win outcome.
• Strong communication skills that build rapport, trust, and demonstrate compassion; and
• Are interested and have the ability to discuss and clearly explain contract details with customers.

What’s on Offer

• Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers.
• Monday to Saturday | No Sunday Trading
• Real career development opportunities
• Ongoing quarterly store and team bonuses | Full paid training provided.
• Paid Parental Leave.
• Salary Packaging for a Novated Car lease available.
• Health Insurance Discounts (Bupa & HBF).
• 30% Instore Discount.
• Plus, access to our Wellness Activities: Move, Munch, Money and Mind.

We will start shortlisting for this position immediately!

So, keep your phone nearby! You could be hearing from us soon.

We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.