Roving Hostel Manager

Job Description

Our purpose is to provide safe, culturally appropriate and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. 

Across its network of hostels, dedicated Aboriginal Hostels Limited (AHL) staff provide accommodation and meals for residents in a supportive environment, assisted by local First Nations service providers and referral agencies.

AHL also supports the Australian Government’s efforts to improve economic outcomes for First Nations people. By purchasing goods and services from First Nations businesses at every opportunity, we help support a more inclusive economy. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up approximately 50% of our workforce.

AHL is seeking experienced accommodation Manager with a strong focus on customer service. Our Hostel Managers work closely with local stakeholders to support First Nations people into our hostels and ensure residents are connected with the services they require during their stay. 

Your role is to ensure hostel occupancy is high and service to residents is exceptional. You will be a hands-on manager, working closely with the small hostel team to provide three meals a day and ensuring the facility is clean, safe and welcoming. You will be a perfectionist, ensuring all hostel operations are meeting standards in line with guidelines and policies and continually developing your team to improve our service offering. You will be reporting to an Operations Management Team and will provide regular reports on hostel operations to the Operations Management Team and to AHL’s National Office business areas as required. 

The Roving Hostel Manger position will travel around the Queensland Region, providing high quality relief hostel management services. This unique ongoing APS role requires an experienced hostel manager to regularly travel to provide relief to AHL’s hostel management workforce.

AHL has 10 hostels located across QLD and the position can be based in any of the following locations: Brisbane, Rockhampton, Mount Isa, Townsville, Cairns, Mackay or Thursday Island. The Roving Hostel Manager role will travel to service our hostels in these locations, sometimes with little notice.

 

The key duties of the position include:

As a Roving Hostel Manager, your responsibilities will include (but not limited to): 

• Travel (sometimes with little notice) to hostels to provide relief for Management positions across Queensland.

• Training for staff including inductions for new staff, providing on the job training and undertaking performance management activities where required.

• Instruction and advice to staff to ensure the hostel is meeting required standards

• Investigation into issues raised at the hostel as directed by the Operations Team

• Assistance with debt recovery

• Stakeholder engagement activities to increase occupancy levels

• Budget management

• Provide feedback to the Operations Team to improve standards across the hostel network

 

Qualifications and Training (or ability to obtain in the first six months of employment):

• First Aid Certificate; 

• Emergency Warden Training; and

• Food Safety Supervisor Certificate.