Scheduler/Organisation Support

• Are you passionate about making a positive difference in your local community?

• Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent Full-Time Scheduler/Organisation Support to join our caring and dynamic office team in Rockhampton for an IMMEDITATE start. Just Better Care Scheduler/Organisation Support play a key role in helping our customers receive the care and support services they need. Use of Company fleet cars throughout working week.

Scheduler/Organisation Support are responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations

• Preparing and transmitting schedules for customer services to Community Support Professionals

• Arranging replacement staff to cover planned or unplanned absences and shift changes

• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support

• Monitoring the implementation of individualised plans for customers

• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner

• Maintaining and updating data in company information systems

• Meeting the specified standards for the delivery of quality in-home care and support services

• Support of Advisors in office

About you:

• Caring, compassionate & friendly

• Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

• Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem-solving skills

• Ability to contribute positively to a high performing team

• Excellent organisational skills providing assistance to all advisors

What you will need:

• NDIS Worker Screening Clearance (Yellow Card) - willing to obtain

• Current Criminal History Check

• Current Open C Class Drivers Licence

• Knowledge of Aged Care & NDIS (Desirable)

• Previous coordination experience in the community care or aged care sector

Next steps:

If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply”.

Possible starts with you!