Service Advisor

Are you passionate about the automotive industry and enjoy delivering exceptional customer service? TYREPLUS Gladstone is looking for an enthusiastic Service Advisor to join our growing team.

If you have previous experience in the automotive sector or are looking to change job roles, we'd love to hear from you. Experience is preferred—we're looking for the right attitude, excellent customer service skills, and a willingness to learn.

What's in it for you?

• Attractive salary package with performance incentives.

• Ongoing training and career development opportunities.

• Work with a well-established and trusted automotive business.

• Friendly and supportive team environment.

• Long-term career opportunities within a growing company.

• Uniform provided.

• Monday to Friday roster with occasional Saturday mornings.

About the Role

As the first point of contact for our customers, you'll play a vital role in delivering outstanding customer service while ensuring our workshop operates efficiently.

Your responsibilities will include:

• Greeting customers and providing outstanding customer service.

• Booking vehicles in for servicing, repairs and tyre replacements.

• Preparing repair orders and accurately recording customer requests.

• Liaising with technicians to ensure work is completed efficiently and on time.

• Providing customers with updates throughout the repair process.

• Preparing estimates and explaining recommended repairs.

• Processing invoices and customer payments.

• Coordinating workshop bookings and vehicle movements.

• Managing customer enquiries, concerns and feedback professionally.

• Maintaining accurate customer records using workshop management software.

• Assisting in achieving workshop productivity and customer satisfaction targets.

About You

The successful applicant will have:

• Excellent communication and interpersonal skills.

• A positive attitude with a strong customer focus.

• The ability to multitask and remain organised in a fast-paced environment.

• Strong computer skills.

• Previous Service Advisor or automotive customer service experience (highly regarded but not essential).

• Mechanical knowledge or experience within the tyre and automotive industry (advantageous).

• Ability to work independently and as part of a team.

• Current Australian Driver Licence (essential).

If you think you are the right candidate for this opportunity, please email lst•••••••@gmail.com