Service Advisor

Job Description

A fantastic opportunity has become available for a performance driven, customer focused Service Advisor to join Rockhampton Mazda team and deliver an exceptional customer service experience. You will need a proven customer service background and the drive to excel in a professional environment. This is the chance you have been waiting for to further your career in the automotive industry! 

Responsibilities will include:

  • Greeting and serving customers for the service department. 
  • Advising customers on vehicle updates regarding repairs or servicing. 
  • Follow manufacturer and dealership warranty policies effectively and efficiently. 
  • Coordinating daily service appointments.
  • Accountability to meet individual and team targets.
  • Managing customer expectations.
  • Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
  • Next day appointment preparation.
  • Effectively booking customers vehicle services in via email, phone or face-to-face.
  • Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop. 
  • Promptly invoicing customers.
  • Effectively address customer concerns.

Specific Skills required:

  • Must be able to consistently create a memorable customer experience.
  • The ability to explain the value of vehicle services and repairs.
  • The ability to work cooperatively in a team environment.
  • A genuine care for external, and internal customers.
  • Exceptional organisational skills with strong time management.
  • Previous experience using Era Power DMS (highly regarded).
  • Previous experience using Xtime booking system (highly regarded).
  • Ability to communicate with internal stakeholders.
  • Current drivers licence is mandatory.

This role offers:

  • Attractive remuneration package with the opportunity to maximise your earning potential with industry leading commission structure.
  • Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
  • A friendly culture and supportive working environment.
  • Extensive training and development opportunities.
  • You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.

If you’ve been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application now!

Rockhampton Mazda is part of the Autopact Group, where excellence drives our 29 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands. 

Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

 At Autopact Group  diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.