Are you ready to lead change? Take on a role where you'll oversee staff and customers. Bring your skills and passion together to create a meaningful impact!
About the Role
This full-time permanent position is based in our Rockhampton office, where you’ll be part of the North Queensland Service Delivery team, overseeing both customers and staff. You’ll lead a dynamic operational team that delivers a broad range of support services, including In-Home Support, Community Access, Short-Term Accommodation, Supported Independent Living (SIL) homes, a community hub, and a Youth Experiences program. In this position, you’ll take on a key leadership role within our team. You’ll be overseeing the SILs to ensure consistent, high-quality service delivery, effective communication, and a supportive environment for both staff and customers. You’ll be responsible for managing operations, creating opportunities, and ensuring services are aligned with the needs of customers across a variety of settings.
With a strong focus on delivering the organisation’s core mission and driving positive outcomes for customers, their families, and the broader team, this is a rewarding leadership role. You’ll be supported by a passionate, committed team who share your values and dedication to quality service delivery.
What You’ll Be Doing
• Ensure services align with Multicap’s goals and customer needs
• Provide strong leadership and support to your team
• Lead and develop staff to deliver personalised, high-quality services
• Help recruit staff based on service requirements
• Build and maintain positive relationships with key stakeholders
• Oversee customer referrals, assessments, and service entry
• Create individual service plans, budgets, and quotes
• Manage feedback and resolve complaints effectively
• Support financial targets by helping plan budgets and taking action when needed
Experience, Skills and Qualifications
• Qualifications in human services or a related field, or equivalent proven experience
• Thorough understanding of the NDIS framework
• Strong skills in managing staff, including hiring, training, and performance reviews
• Experience creating Person-Centred Plans using a positive behaviour approach
• Knowledge of relevant laws, safety procedures, and workplace policies
• Confident in managing budgets and providing advocacy when needed
Essential Requirements
• Current Driver’s Licence
• Senior First Aid & CPR Certificate
• NDIS Worker Screening Clearance (Yellow Card)
• QLD Blue Card (Working with Children Check)
Benefits
• Real opportunities for growth, autonomy, and leadership development
• Ongoing training, support, and resources to help you lead with confidence
• Access to salary packaging, employee assistance, and wellbeing programs
About Multicap
Multicap is proud to be part of the Vertaview Group—a collective of leading human and social service providers including Allinto, Arbourwell, All About Living, and Open Minds. Together, we’re driven by a shared mission: to amplify social impact and champion possibilities for people with disability and mental health needs.
For over 60 years, Multicap has been one of the most trusted disability support providers across Queensland, Northern NSW, and Victoria, delivering high-quality, individualised support. As part of a growing network supporting over 8,000 people, we remain focused on enhancing lives, fostering independence, and helping every person live life to the fullest.
Ready to Lead with Purpose?
If this sounds like the opportunity you’ve been looking for, apply now and take the next step in your leadership journey with Multicap. For any questions, feel free to reach out to us at
talent@multicap.org.au
Multicap acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.