Small Business Banker

  • Job Reference: 00022600-1
  • Date Posted: 14 May 2024
  • Recruiter: NAB
  • Website:
  • Location: Rockhampton
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Full Time

Job Description

Permanent, Full-time opportunity available in Rockhampton and Emerald.

As a Small Business Banker, you will apply your specialist knowledge and experience to understand, influence and advise internal and external clients. 

In addition, you will also: 

  • Undertake sales related requirements for a portfolio of small business customers 

  • Build relationships with Business Partners to create and action new business opportunities and support our customers 

  • Action and manage Salesforce opportunities & national leads 

  • Increase our customers ‘Mybank’ footprint and undertake retention related activities for existing customers 

  • Perform credit analysis and approve requests for temporary excesses/increased limit requirements 

  • Provide coaching, lead actions and role model great behaviours across the broader business 

  • Managing lending and product requests for small business customers 

  • Understanding customers business needs to provide holistic banking solutions 

  • Increasing the portion of ‘Mybank’ customers within the portfolio with the number of interactions and referrals 

  • Accountable for managing customer complaints and escalations until resolution is reached 

  • Coaching and development of less experienced bankers within the team and developing associates 

  • Drive customer portfolio risk and compliance 

  • Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners)  

What you will need

  • Demonstrated experience in a lending role (preferred 2-4 years) 

  • Experience in managing customer relationships, and the credit process 

  • Strong financial/business acumen 

  • A customer Focus 

  • Completed DCA preferred 

  • Tertiary qualifications in Business preferred 

Make a difference through your work
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.

More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

Join NAB
If you think this role is the right fit for you, we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.