Statewide Manager

Job Description

Statewide Manager - Lifeline Crisis Intervention and Suicide Prevention Services

  • Employment Term: Permanent full-time
  • Location: Can be based in any of the 10 Lifeline Queensland Centres. Hybrid working is supported
  • Remuneration: Competitive salary + 11.5% super + $15,900 NFP salary packaging and tool of trade vehicle

Make a meaningful difference with Lifeline

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

Our Family & Disability Services division is currently inviting applications for the position of State-wide Manager – Lifeline Crisis Intervention & Suicide Prevention Services.

The State-wide Manager – Lifeline Crisis Intervention & Suicide Prevention Services will lead the State-wide Lifeline program, inclusive of Lifeline Crisis Support Telephone Counselling; Text & Chat Services; Community Recovery and Corporate Training.  The Lifeline State-wide program is made up of 500+ Crisis Support accredited volunteers along with paid Crisis Support staff, and a state-wide leadership team across 10 different locations throughout Queensland.  Lifeline Queensland are the largest provider of Lifeline Services Nationally.

This role will take program leadership for Lifeline driving practice consistency, strengthening service quality, building new service opportunities, establishing an evidence base and positioning services to be renowned in their field. We are seeking a Senior leader with strong strategic and business growth skillset who will work with the State-wide Managers as part of the Leadership Team to deliver the strategy and major projects or programs of work.  The position will assist with the development of a culture that is client centric and innovative to meet the current and future demands for UnitingCare’s State-wide service for children and families.

As this role will have a flexible primary location available across Qld, and be required to travel to capital cities and regional locations, applicants from Regional Queensland or South East Queensland are encourage to apply.

What makes a difference for us

To be successful in this role you will possess:

  • Tertiary qualifications in human services, or mental health nursing, or psychology, or occupational therapy, or social work, or counselling.
  • Formal Management/Leadership qualification will be highly regarded.
  • 5+ years previous experience in a senior leadership role within the mental health / suicide prevention sector
  • Experience in senior management position in not for profit, government or private sector
  • Demonstrated ability to lead and manage multi-disciplined services, with an understanding specifically of the Community Services Sector levers, drivers & external forces.
  • High level experience managing multiple portfolios, systems and critical issues concurrently
  • Develop and maintain effective networks, relationships and partnerships both internally and externally to the organisation
  • Experience leading employee / volunteer workforce will be highly regarded.

What makes a difference for you

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.

  • Flexible work arrangements to support work-life balance 
  • Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 
  • A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 
  • A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 
  • Eligible employees receive12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme 
  • Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events 
  • Career development opportunities to challenge yourself, grow and make a meaningful difference  

 We’d love you to be part of our UnitingCare family 

Our Family and Child Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour.

Joining our Family and Child Services team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

  • provide welcoming, safe and nurturing services for children 
  • implement measures to prevent child abuse and neglect within our services
  • appropriately and immediately address child abuse and neglect if it does occur.

Diversity & Inclusion  

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.