Support Team Leader

Job Description

About the Role
We currently have an exceptional opportunity for a Field Delivery Support Team Leader to join our Technology Delivery team. Reporting to the Technology Delivery Manager, this role primarily exists to coordinate End to End service process, coordinating resources to achieve customer's scope of work, leading and managing a high performing team and supporting them to achieve success.


In this role, your key responsibilities will include

  • Lead the Service support team to ensure compliance to Business system (AX), Safety, Quality and Contractor management systems processes.
  • Lead the Service support team of Technology service monthly WIP, Invoicing, Accruals and Forecasting as per Business KPI's.
  • Lead the Service support team with the creation of Training plans for technicians
  • Lead the service support team in the creation of sales proposals and service quoting functions.
  • Collaborate with the Technology Field Team leaders in providing a high quality, cost effective service that exceeds customer expectations and returns nil customer complaints.
  • Participate in the budget review for the Technology Solutions Service team.

About You
You will bring the following skills and experience to the role:

  • Previous experience leading a team
  • Qualifications in Business Administration is desirable
  • Experience working within a service orientated environment
  • Knowledge of CAT / HDAL products and services
  • Understanding of job workflow processes
  • Advanced skills in word, excel, power point, share point and Microsoft Dynamics AX
  • Impeccable attention to detail in your work
  • Ability to work with minimal supervision while providing exceptional service to our internal and external customers
  • Proven stakeholder and customer engagement with a high degree of confidentiality and professionalism

About the Benefits

Hastings Deering offers a wide range of benefits including:

  • A rewarding career with diverse opportunities
  • A competitive remuneration package
  • A company funded income protection scheme
  • Employee Assistance Program for employees and their families
  • Discounts on private health, vehicles, travel and more



To Apply: Hit the 'Apply Now' button.
Enquiries: Please call 1300 071 618
Contact Person: Alex Kostowski - Talent Acquisition Partner


About Hastings Deering

Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

Terms and Conditions are applicable to all 'New Employee Attraction incentives'