Support Worker

Job Description

About the Organisation

At Rock Support Services, we specialise in Disability Support, Mental Health, and Child Safety Support Services. Our dedication is towards helping individuals and families meet their goals for daily living, life skills, and successful community engagement. We support children, young people and families, people with disability, older people and people with mental illness from all walks of life.

We are committed to building a team that mirrors the diversity of our clients, ensuring that we can meet each client's unique needs and preferences. We are a workplace that values diversity and we strongly encourage people of all backgrounds to apply.


About the Role

Provide support services and mentoring to NDIS clients and/or young people living in out-of-home care, assisting them in achieving their goals to reach their full potential. You will be required to work as part of a team to encourage clients to complete activities relating to daily living, community engagement, basic home maintenance and development of life skills.


Why Join Us?

• Mentoring and Support: Receive direct mentoring from our CEO and corporate team.

• Work-Life Balance: We monitor fatigue and burnout, offering flexible strategies and emotional support.

• Career Growth: Opportunities for growth within our rapidly expanding organisation.

• Training and Development: Encouragement and support for ongoing training and upskilling.


Skills & Experience

• Applicants with a Diploma or Certificate IV in Community Services or a similar level of qualifications in relevant fields. OR at least 2 years’ experience working as a youth or NDIS worker would be considered. OR if you are willing to undertake this qualification within 3 months of employment.

• Current Positive Blue Card and Yellow Card Notice- or eligible to obtain.

• Current First Aid and CPR certificate – or willing to obtain.

• Current Driver’s License with fully comprehensive personal vehicle insurance (we have a fleet of vehicles; however, you may need to use your personal vehicle at times. Milage is compensated at sector rates).

• Ability to build & maintain rapport with young people or clients with a disability to attend to their daily care needs.

• Ability to deliver appropriate person-centred support services for young people and clients with disabilities.

• Demonstrated experience completing detailed case notes and Incident reports.

• Ability to work collaboratively and effectively with team members, young people, clients with a disability and other relevant stakeholders to always ensure consistency of care.

• Knowledge of the relevant legislation or the ability to gain knowledge (NDIS client charter & Child Protection, Statement of Standards of Care).

• Highly developed interpersonal skills, with the ability to relate to all management, staff, and clients.

• Understanding or ability to gain knowledge of managing challenging and complex behaviours.

• Responsibility for cleaning tasks during shifts.

• A clear understanding of strict confidentiality and privacy policy requirements

• Ability to document and manage Conflict of Interest issues as required.


Key Responsibilities

• Effective communication during shift handovers.

• Provide consistent care and emotional support to all clients.

• Treat all clients with respect and regard given for the individual human rights & Standards of Care for Child Safety and or NDIS Standards of Care.

• Assist clients with daily living activities, including personal care, meal preparation, and household tasks.

• Fulfilment of all assigned tasks by the end of each shift.

• Maintain accurate and up-to-date records of client progress and provide reports as required.

• Work collaboratively with other healthcare professionals, including doctors, psychologists, and social workers.

• Maintaining confidentiality and professionalism in all job aspects.

• Other duties as assigned by the CEO or Operations Manager.



Join our team and contribute to a meaningful difference in the lives of our clients. Apply now to be a part of Rockhampton Support Services.


To be considered for and appointed to a position at Rock Support Services, you will be required to clear probity checks, including National Criminal History Record Check and Working with Children Check (where relevant to the role).


How to Apply

Include your resume and cover letter in one document, click ‘Apply’, and follow the prompts. For any enquiries, including persons with disability that require adjustments, contact Lesley Guy at



I acknowledge that I have read and understood the key performance areas described in this Position Description and agree to carry out my duties to meet these outcomes to the best of my ability. I also understand that, at times, I may be required to undertake other duties relevant to the position that are not listed in this statement. I have received a copy of this Position Description for my records.