About the Role
Hastings Deering are seeking a Technical Communicator to join our team.
We are open to this role being based at any of our major branches across Queensland.
This role is a Caterpillar designated position and the primary purpose of the role is to provide technical assistance to Caterpillar and dealer personnel with the objective of resolving technical and product problems. You do this by providing timely technical support and expertise to our internal teams and Caterpillar by effectively managing the identification, reporting, and resolution of product issues using correct procedures and reporting channels.
As the subject matter expert on an allocated product, our internal teams at Hastings Deering and Caterpillar look to you for your expertise! You will utilise your product knowledge and skills in SIS, Caterpillar systems, tooling, processes, literature, SOS interpretation, basic warranty and goodwill procedures to provide expert technical advice to internal teams and Caterpillar. As the technical expert you will also spend your day managing issues, reporting product problems and machine incidents to Caterpillar and reviewing service letters to provide advice and recommendations.
Why Hastings Deering?
At Hastings Deering, our people are our heart - from their first day with us right up to their last.
As one the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.
You'll have access to:
- Opportunities for training, mentorship, and career development specific to your role.
- Competitive remuneration package
- Work life balance through flexible working arrangements.
- A supportive, diverse, and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional, national, and international level through our global Sime network.
- Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
- Employee discounts, rewards, and incentive programs.
- Free on-site parking
About You
A successful teammate will have experience in:
- Electric or mechanical based trade
- High attention to detail
- Excellent time management
- Equipment knowledge
- Problem solving
- Systems knowledge
- Good verbal and written communication
To Apply: Hit the 'Apply Now' button
Enquiries: Please call 1300 071 618
Contact Person: Brianna Smith - Brianna.l.smith@hastingsdeering.com.au
About Hastings Deering
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.