Technology Support Specialist

Job Description

Company Description

Stanmore is an Australian resources company with operations and exploration projects in the Bowen and Surat Basins.  We have an excellent opportunity at our South Walker Mine site for a Technology Support Specialist to provide technical support and assistance to end users, ensuring the smooth operation of our systems. 

Job Description

What will your day look like?

  • Provide technical support and assistance to end-users through various channels, including in-person, phone, email, or remote tools.
  • Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner, minimizing downtime and disruption.
  • Install, configure, and maintain computer hardware, software applications, and peripherals.
  • Collaborate with internal teams to ensure proper integration of new systems and technologies.
  • Assist with system upgrades, installations, and migrations, ensuring data integrity and system compatibility.
  • Conduct routine maintenance tasks, such as applying software patches, updates, and security configurations.
  • Create and maintain accurate documentation of support procedures, troubleshooting steps, and user guides.
  • Provide training and support to end-users on various software applications and technologies.
  • Stay informed about emerging technologies and industry trends, making recommendations for process improvements and technology enhancements.
  • Work collaboratively with team members, sharing knowledge and expertise to foster a positive work environment.

What you will need to succeed?

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience as a Technology Support Specialist or in a similar role (mining industry experience would be a plus).
  • Strong knowledge of computer hardware, operating systems (Windows, Linux, iOS), and network technologies (LAN, WAN, Wi-Fi).
  • Proficiency in troubleshooting and resolving hardware and software issues.
  • Familiarity with Active Directory, Microsoft Exchange, and Office 365 administration.
  • Basic understanding of virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure).
  • Excellent customer service skills and the ability to communicate technical concepts effectively to non-technical users.
  • Strong problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks simultaneously.
  • Flexibility to adapt to changing priorities and work outside regular business hours, if necessary.
  • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Additional Information

Our Benefits include:

  • Competitive salary including bonus and other great benefits
  • 5:2 DIDO or FIFO
  • Supportive team of professionals with opportunities to develop your skills and experience