Tenancy Management Officer

Job Description

$41p/h+ superannuation + salary sacrifice

Part-time (30 hrs p/fortnight)

Fixed-term position

About the role:

We are currently seeking a part-time Tenancy Management Officer to join our team in Gladstone. Our Tenancy Management Officer will provide quality support for a range of housing options and provide positive outcomes for tenants as they are supported to transition to self-sustained tenancies.

 What will a typical day look like?

  • Assess the eligibility of applicants seeking accommodation.
  • Ensure that tenant intake, allocation and matching are conducted in a non-discriminatory and transparent manner.
  • Effectively communicate tenants’ rights and obligations.
  • Involve the tenant in key decision-making.
  • Maintain a strict compliance regime during each tenancy.
  • Make appropriate decisions regarding linkages and wrap-around supports.
  • Effectively process the commencement of a tenancy including bond loan administration.
  • Monitor and ensure tenancy rent payments and be proactive regarding debts/arrears.
  • Complete routine inspections and condition reporting.
  • Identify tenant damage, complete invoices to recover costs and/or complete debt forms.
  • Conduct periodic reviews of tenants' ongoing eligibility to access housing and conduct rent reviews annually or during a change of circumstances.
  • Complete tenant exits, evictions or abandonment of property.

Mandatory Requirements:

  • Full COVID-19 Vaccination
  • Real Estate Salesperson Certificate or Certificate IV in Community Services and relevant experience.
  • Ability to obtain a Blue Card (working with children check positive notice or exemption)
  • Ability to obtain a Yellow Card (disability services positive notice or exemption notice) 

Who we are:

For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.

AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

  • A passion and genuine desire to make a difference in the lives of Central Queenslanders.
  • Proven ability to build and maintain relationships with a variety of stakeholders.
  • The ability to identify and embed solutions.
  • Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
  • Effective time management and organisational skills.
  • A strong communicator, able to quickly build rapport and influence across a diverse range of people.

What are the benefits of working for AnglicareCQ? 

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.  

  • We offer attractive salary sacrifice to all part-time and full-time employees.
  • We offer the opportunity to work within an organisation committed to social change.
  • Full time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
  • We have a supportive and pragmatic management team.
  • Professional development and study are encouraged and supported.
  • We offer a professional work environment filled with passionate, diverse and driven people.
  • We provide access to health and wellness programs for all staff.

Have questions? Call or email our Recruitment and Onboarding Officer to learn more:  

Kirby Lee 


(07) 4837 5393